Primient · 9 hours ago
Application Support Lead Software & Hardware
Decatur, IL
Full-time
Onsite
Mid, Senior Level
$104K/yr - $129K/yr
3+ years expPrimient is a leading producer of food and industrial ingredients made from plant-based, renewable sources. The Application Support Lead oversees the support, performance, and lifecycle management of critical applications, managing a team and ensuring alignment with business objectives while implementing best practices for reliability and efficiency.
Food and BeverageIndustrialManufacturing
Responsibilities
Provide Application Support: Deliver day-to-day technical support for business (i.e. cloud), manufacturing and on-premise software applications
Manage Upgrades and Maintenance: Oversee server/application upgrades, vulnerability management, and monthly Windows updates to ensure applications remain current, secure, and high-performing
Develop and Maintain Integrations: Support and enhance interfaces to ensure seamless data flow across systems
Coordinate Cross-Functional Support: Collaborate with internal teams and assist with project updates, and ongoing support needs across departments
Monitor and Optimize System Performance: Assess manufacturing systems for performance and efficiency, identifying opportunities for improvement and optimization
Lead Vendor Management: Oversee outsourced vendor performance by reviewing service level agreement adherence to support standards
Represent the User Voice: Act as the primary advocate for users, addressing escalations and working to continuously improve customer satisfaction
Support Audit and Compliance: Ensure all assigned audit tasks are completed on time and that applications meet compliance and documentation standards
Participate in Lifecycle Planning: Contribute to application lifecycle management by collaborating with Strategy and Innovation teams
Promote Safety and Incident Readiness: Maintain a safe working environment and remain available for critical incidents impacting manufacturing systems and business integrity
Qualification
Required
General IT and application support principles
Manufacturing and plant operation systems
Database knowledge
Basic programming and script fundamentals
Operating systems (e.g., Windows)
IT support fundamentals
Critical thinking and problem-solving
Troubleshooting and root cause analysis
Operations and systems support
Ability to learn quickly and adapt in real time
Excellent written and verbal communication
2-4 year degree - IT, Computer Science/Engineering or related disciplines
Minimum of 1 year experience with IT Service Management processes and tools (e.g., ServiceNow' Service Desk)
Minimum of 2 years in Application Support
Leadership experience managing global teams and building relationships with senior Stakeholders in complex/matrix organizations
Preferred
Experience in Plant Operations and Grain Elevator
Experience with ITIL V3
Benefits
Competitive Pay
Multiple Healthcare plan choices
Dental and vision insurance
A 401(k) plan with company and matching contributions
Short- and Long-Term Disability
Life, AD&D, and Voluntary Insurance plans
Paid holidays & vacation
Floating days off
Parental leave for new parents
Employee resource groups
Learning & development programs
Fun culture where you have an opportunity in shaping our future
Company
Primient
Primient is a producer of food and industrial products such as nutritive sweeteners and industrial starches made from sustainable sources.
1001-5000 employees
H1B Sponsorship
Primient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2022-04-23Acquired
Leadership Team
J
Jim Stutelberg
CEO
Recent News
2026-01-16
Business Wire
2025-03-19
Food Business News
2024-12-05
Company data provided by crunchbase