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Lockwood™ · 5 hours ago

IT Support Analyst

Stamford, CT

Full-time

Onsite

New Grad, Entry Level

Lockwood™ is a healthcare services platform built for today’s complex life sciences landscape. The IT Support Analyst provides front-line technical support to end users, ensuring reliable operation of computers, software, and network systems, ideal for a recent graduate eager to gain hands-on experience in IT.

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Culture & Values

Responsibilities

Provide first-level technical support for hardware, software, and basic network issues (in-person, phone, and ticketing system)

Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals

Assist with user account setup, password resets, and access management (e.g., Active Directory, email systems)

Install, configure, and maintain operating systems, applications, and updates

Document incidents, solutions, and procedures in the IT ticketing system

Escalate unresolved issues to senior IT staff as needed

Assist with onboarding/offboarding of employees, including equipment setup and access provisioning

Follow IT policies, security standards, and best practices

Support basic networking tasks (Wi-Fi connectivity, VPN issues, cable checks)

Participate in IT projects and continuous improvement initiatives

Qualification

Windows operating systemMacOS operating systemActive DirectoryMicrosoft 365Troubleshooting skillsCustomer service skillsCommunication skillsTeamwork

Required

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent technical education) required

Basic understanding of Windows and macOS operating systems

Basic knowledge of Active Directory and Microsoft 365

Familiarity with common IT concepts (hardware, software, networking fundamentals)

Strong problem-solving and troubleshooting skills

Excellent communication and customer service skills

Ability to learn quickly and work independently or as part of a team

Company

Lockwood™

Lockwood™ is a full-service medical communications agency dedicated to delivering strategic, scientifically rigorous, and impactful solutions across the healthcare landscape.

Founded in 2007

Stamford, Connecticut, USA

201-500 employees

http://thelockwoodgrp.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

2021-09-24Acquired

Leadership Team

Matthew Schecter

Founder & Chief Executive Officer

Alan Banner

President & COO

Recent News

PR Newswire

The Lockwood Group Expands Capabilities by Welcoming Research To Practice

2025-11-14

Company data provided by crunchbase