Duke University · 2 days ago
Administrative Assistant - Duke Homecare and Hospice
Durham, NC, US, 27710
Full-time
Hybrid
Entry Level
2+ years expDuke University is committed to compassionate care that changes the lives of patients and their loved ones. The Administrative Assistant – Referral Center provides advanced administrative and medical support to the Referral Center team, requiring a strong background in medical terminology and health care documentation.
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Responsibilities
Implement and support appropriate information systems, workflows, and administrative processes in support of Referral Center operations
Process incoming referrals by reviewing for completeness, creating and maintaining records in electronic systems, and routing to appropriate personnel and departments according to established workflows
Create, maintain, and update referral and administrative records across multiple electronic systems, ensuring accuracy, completeness, and timely documentation
Independently prepare and maintain administrative documentation, reports, charts, tracking tools, graphs, and spreadsheets at designated intervals and as requested
Monitor Referral Center EMR and work queues, triaging referrals and inquiries to appropriate teams while exercising sound judgment and discretion
Prioritize, triage, and resolve a high volume of inquiries received via phone, email, fax, and in person; escalate issues as appropriate
Manage incoming faxes and electronic documents by attaching records to appropriate files and distributing information to relevant internal teams
Provide administrative support to Referral Center leadership, program manager, and support staff to facilitate efficient referral workflows
Communicate referral-related information, documentation, and updates to appropriate internal departments and external partners in a timely and professional manner
Maintain and update referral source data, including databases and tracking tools; monitor and update physician licensure and NPI information as required
Plan, organize, and schedule work priorities in alignment with program goals, deadlines, and operational needs
Collaborate with internal departments to support coordination of referral workflows and operational continuity
Participate in team meetings, training sessions, and performance improvement initiatives
Provide weekend or after-hours coverage on a rotating basis, as assigned
Maintain confidentiality of patient, employee, and organizational information at all times
Demonstrate professional behavior, appearance, and conduct consistently with organizational standards
Perform other related administrative duties incidental to the work described herein or as assigned
Qualification
Required
High school education or equivalent
Two years of administrative support experience in a health care or medical office setting
Strong knowledge of medical terminology and ability to accurately transcribe provider orders
Proficiency in electronic health record systems
Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment
Excellent verbal and written communication skills to interact effectively with providers, patients, and staff
Ability to collaborate with interdisciplinary service lines (Home Health, Hospice, Infusion)
Strong attention to detail, accuracy, and confidentiality (HIPAA compliance)
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Preferred
Experience with referral intake, chart management, or order transcription
Prior experience working with electronic health records (EMR) systems strongly preferred
Company
Duke University
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines.
10001+ employees
H1B Sponsorship
Duke University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (274)
2024 (232)
2023 (202)
2022 (195)
2021 (148)
2020 (121)
Funding
Current Stage
Late StageTotal Funding
$71.15MKey Investors
North Carolina Biotechnology CenterUS Department of EnergyGlaucoma Research Foundation
2023-02-17Grant· $0.11M
2022-09-19Grant
2022-03-09Grant· $0.05M
Leadership Team
Barry Myers
Professor and Director
Dan Ariely
Professor
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