Intrust IT · 16 hours ago
Systems Technician - Cincinnati, OH
Cincinnati, OH
Full-time
Hybrid
Entry Level
$52K/yr - $57K/yr
1+ years expIntrust IT is an employee-owned company focused on providing secure and innovative IT solutions for small and mid-sized businesses. They are seeking a skilled Systems Technician to manage support tickets, provide client support, and resolve technical issues while fostering strong client relationships.
Cyber SecurityInformation ServicesInformation Technology
Responsibilities
Manage and resolve support tickets following documented processes and service standards
Provide best in class client support through phone, email, chat, and remote sessions
Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs)
Effective cross functional collaboration to ensure timely and accurate resolutions
Resolve hardware, software, and network issues on workstations, servers, and mobile devices
Microsoft 365 and Active Directory administration
Participate in after-hours on-call rotation (once every couple of months on average)
Assist with project implementations as needed
Document processes, solutions, and client environments in our knowledge base
Qualification
Required
Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices
Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint)
Understanding of Active Directory, Group Policy, and user management
Basic understanding of networking concepts
Estimate of 1+ year recent experience in a similar position
Client-focused and ownership mindset
Excellent interpersonal skills
A collaborative, agile team player
Can effectively self-manage multiple tasks, tickets or projects simultaneously
You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement
Ability to lift and carry up to 50lbs
Extended periods of sitting, standing, typing, and talking
Ability to travel (by car) to client sites as needed
Benefits
Medical, dental and vision healthcare coverage for employees and eligible dependents
3 weeks paid time off
7 paid holidays
401k with 4% employer match
$200 monthly cell phone and home internet reimbursement
Employer-provided life and disability insurance coverage
Employee stock ownership plan
Company
Intrust IT
Intrust IT is a Cincinnati IT support and cyber security partner that gets you and gets back to you.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-10-28Acquired
Leadership Team
Tim Rettig
Founder/CEO
Ricky Phipps
Chief Operating Officer
Recent News
Business Wire
2025-11-18
Seattle TechFlash
2025-04-11
Cincinnati Business Courier
2025-02-11
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