Centreville Bank · 1 day ago
Bilingual Contact Center Representative (Spanish)
West Warwick,RI,US
Full-time
Onsite
Entry Level
1+ years expCentreville Bank is one of Rhode Island’s most stable and well-capitalized community banks, seeking enthusiastic Bilingual Contact Center Representatives. This role involves assisting customers with inquiries related to banking services, utilizing various databases and software programs, and providing solutions to enhance their financial lives.
BankingCommunitiesFinancial Services
Responsibilities
Perform bank transactions through various modes including but not limited to phones, mail, and video
Work in a fast-paced, changing environment that requires accuracy, multi-tasking, and communicating resolutions in an efficient manner
Display passion, commitment and drive to deliver an experience that improves our customers financial lives
Ability to engage with customers and seek to understand their needs while actively sharing options using plain language
Aptitude to build rapport and handle objections with diverse demographics
Knowledgeable about all Bank products and services
Research problems and provide customers with resolutions within established timeframes
Partner with various operational support staff in the reconciliation of customer problems while attempting to limit future occurrences
Navigate multiple computer systems while interacting with the customer
Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems to the proper departments
Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to position including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).Perform other duties as assigned by direct manager and other departments as needed
Qualification
Required
Fluent in Spanish (Oral & Written)
1+ years of customer service experience required; experience effectively resolving difficult customer situations is preferred
Strong written and verbal communication skills
Demonstrated ability of strong problem-solving skills and strong organizational skills with attention to detail
Ability to multi-task, set priorities and manage time effectively
Experience addressing and resolving complex customer issues
Ability to work overtime and Saturdays as needed
Ability to navigate multiple computer systems, applications and utilize search tools to find information
Preferred
Experience in banking strongly preferred
Benefits
Medical and dental coverage
Life insurance
Disability insurance
401(k) plan
Paid time off
Holidays
Company
Centreville Bank
Centreville Bank is a community bank operating in Rhode Island.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jill (St. Martin) DeShiro
EVP/CFO/COO
Rachel Barrett
SVP, Chief Credit Officer
Recent News
Providence Business News
2026-01-16
Providence Business News
2026-01-03
Providence Business News
2025-11-27
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