Natera · 14 hours ago
AI Architect, Salesforce Service Cloud & AWS
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$153K/yr - $191K/yr
8+ years expNatera is a global leader in cell-free DNA testing dedicated to oncology and women's health. They are seeking a visionary AI Architect to lead the design and implementation of AI solutions that bridge their Salesforce CRM ecosystem with AWS cloud infrastructure, focusing on enhancing customer engagement and automating workflows.
BiotechnologyGeneticsHealth DiagnosticsMedicalWomen's
Responsibilities
Define the end-to-end architecture for Generative AI solutions, integrating Salesforce Data Cloud with Amazon Bedrock and SageMaker
Design "Bring Your Own Model" (BYOM) patterns, allowing Salesforce to securely access Foundational Models (FMs) hosted on AWS (e.g., Claude, Titan, Llama 2) via Bedrock
Architect the data ingestion and grounding strategies (RAG - Retrieval Augmented Generation) to ensure AI models have access to real-time, unified customer profiles from Data Cloud
Establish the governance framework for AI, ensuring compliance with the Einstein Trust Layer regarding data privacy, zero-data retention policies, and PII masking
Lead the technical implementation of Model Builder and Prompt Builder within Salesforce, connecting them to external AWS endpoints
Configure Amazon Bedrock agents and knowledge bases to execute complex tasks and retrieve proprietary data for Salesforce users
Develop serverless middleware using AWS Lambda and API Gateway to facilitate low-latency communication between Salesforce Flow/Apex and AWS inference endpoints
Oversee the fine-tuning of models on AWS SageMaker when out-of-the-box Bedrock models require domain-specific adaptation
Partner with Data Engineers to ensure Salesforce Data Cloud is correctly ingesting, harmonizing, and activating data streams from S3, Redshift, and other sources
Collaborate with Salesforce Administrators and Developers to embed AI outputs directly into the flow of work (Service Console, Sales Cloud LWC, etc.)
Act as the subject matter expert for Product Managers, translating "AI buzzwords" into viable technical roadmaps and realistic deliverables
Monitor LLM performance, latency, and token costs; implement caching strategies and model selection logic to optimize spend
Stay ahead of the rapid evolution in the Salesforce/AWS partnership, evaluating new features like Zero Copy Data Sharing and Vector Databases
Qualification
Required
Deep expertise in Amazon Bedrock is mandatory
Experience configuring Bedrock Knowledge Bases, Agents, and Guardrails
Proficiency with AWS Lambda, API Gateway, and IAM for secure cross-cloud access
Strong working knowledge of Salesforce Data Cloud, Einstein 1 Platform, and the setup of Model Builder/Prompt Builder
Experience designing RAG (Retrieval Augmented Generation) architectures and Vector Database integrations (e.g., OpenSearch Serverless or Pinecone)
Expert-level knowledge of REST/gRPC APIs, OAuth flows, and named credentials for secure Salesforce-to-AWS connectivity
Proficiency in Python (for AWS Lambda/Boto3) and familiarity with Apex (for Salesforce triggers/callouts)
8+ years of experience in Enterprise Architecture, Cloud Engineering, or Data Science
3+ years specifically focused on AI/ML solutioning or Data Engineering
Proven track record of deploying at least one Generative AI solution into production (not just POCs)
Preferred
Experience implementing 'Zero Copy' architecture between Salesforce and Data Warehouses (Snowflake/Redshift) is a major plus
AWS Certified Solutions Architect (Professional)
AWS Certified Machine Learning – Specialty
Salesforce Data Cloud Consultant or AI Associate
Benefits
Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
Free testing in addition to fertility care benefits
Pregnancy and baby bonding leave
401k benefits
Commuter benefits
Generous employee referral program
Company
Natera
Natera specializes in cell-free DNA testing to provide a more targeted interventions to oncology, women's health, and organ health.
5001-10000 employees
H1B Sponsorship
Natera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (72)
2023 (37)
2022 (71)
2021 (64)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Matthew Rabinowitz,Roelof BothaSofinnova InvestmentsHarmony Partners,OrbiMed
2023-09-07Post Ipo Equity· $250M
2022-11-15Post Ipo Equity· $400.05M
2022-03-16Post Ipo Equity· $5M
Leadership Team
Steve Chapman
CEO
Jonathan Sheena
Co-Founder, Board Member
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-06
2026-02-04
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