Convergint · 1 day ago
Technical Support Specialist 2
United States
Full-time
Remote
Entry, Mid Level
$30/hr - $36/hr
2+ years expConvergint is seeking a full-time Technical Support Specialist to join their team, focusing on delivering exceptional customer service and technical support. The role involves installing, programming, and servicing security systems while ensuring customer satisfaction and project delivery within budget and time constraints.
BiometricsHealth CarePhysical SecurityPublic SafetySecurity
Responsibilities
Installs, programs, test, repairs, and services a variety of non-routine security systems and equipment
Reads blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools
Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions
Writes a variety of non-routine programs for systems
Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work
Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements
Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines
Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction
Using technical knowledge, skills and experience, acts as a mentor to less experienced staff
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance
Acts as 'our customer’s best service provider' at all times thereby ensuring Convergint Technologies is the customer’s first choice for service
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company
Keeps up to date and informed on all company policies
Performs other duties and responsibilities as requested or required
Qualification
Required
Strong customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
Solid technical skills and experience related to electronic security systems
Solid programming skills and proven ability to troubleshoot problems and look for solutions
Must be a self-starter and work well without direct supervision
Strong verbal, written and interpersonal communication skills
Solid organizational skills and the ability to handle multiple projects simultaneously
Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications
Good skills with Spreadsheets and Data management
Good networking skills
Working knowledge of physical security and door Hardware
Understanding of relay and relay logic
Education: High School/GED or equivalent experience
Minimum Experience: 2+ years of previous, related field experience
Preferred
Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation
Brands: Genetec, DMP, and March Video
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
H1B Sponsorship
Convergint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
Company data provided by crunchbase