Sysmex America, Inc. · 3 days ago
Specialist I, Technical Support (30 Hours - 1st Shift)
UNAVAILABLE, UNAVAILABLE, US
Full-time
Onsite
Entry Level
$26/hr - $33/hr
1+ years expSysmex America, Inc. is headquartered in Kobe, Japan, and is renowned worldwide for its quality diagnostic equipment and information-management systems. The Specialist I, Technical Support role involves assisting customers with troubleshooting technical issues related to SAI supported instruments, ensuring compliance with regulatory standards, and maintaining product knowledge.
Health Diagnostics
Responsibilities
Maintain product knowledge on all SAI supported instruments in order to analyze and identify instrument problems
Adhere to all SAI and department standard operating procedures and documentation requirements to meet regulatory and ISO guidelines. Such as, escalated calls when appropriate and monitor TAC voicemails, auto generated errors, dispatches and overflow calls
Resolve problem(s) over the phone by instructing/guiding customers through detailed corrective actions
Follow up with customers when necessary to confirm resolution of problems
Make decisions about when to dispatch an FSR based on the severity of the problem and customer interactions. When necessary utilize the tools provided in the CRM system to dispatch the appropriate FSR
Utilize SAI phone system for proper tracking of representative state
Utilize remote access tolls to assist with troubleshooting of presented problems and for coaching customers through resolution
Capture full documentation of all calls utilizing the SAI CRM with appropriate codes to ensure accurate history for reporting trends and corrective actions
Other duties as assigned
Qualification
Required
Associates degree or 1-5 years experience in medical background is a plus, which may include experience in the Armed Forces
English proficiency a must
All MS skills and some interface skills
Be able to explain and interpret complex information that requires patience and understanding
Ability to make recommendations and defining actions in a clear and concise way
Ability to apply knowledge from various disciplines, and provide directions that lead to solutions
Ability to problem-solve comprehensive research, investigation and analysis
Preferred
MT/MLT certificate preferred
Spanish, Portuguese, or French a plus
Benefits
Health care plan (medical, vision, and dental insurance)
Annual incentive bonus
Paid time off
Parental leave
Bereavement leave
401(K) for all eligible employees
Company
Sysmex America, Inc.
Sysmex America, Inc.
1001-5000 employees
H1B Sponsorship
Sysmex America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (3)
2023 (5)
2022 (7)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-07-25IPO
Leadership Team
Andy Hay
Chief Executive Officer
Chris Cappella, CPA
Chief Financial Officer
Recent News
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