Windstream · 10 hours ago
Kinetic Consumer Retention Specialist
United States
Full-time
Remote
New Grad, Entry Level
0+ years expWindstream is a provider of high-speed broadband Internet, phone service, and Digital TV packages. The Kinetic Consumer Retention Specialist is responsible for handling customer interactions to prevent service disconnections by offering retention solutions and ensuring customer satisfaction.
Internet
Responsibilities
Be #CustomerObsessed! Make taking care of every single customer your #1 priority. Be the voice of the customer and a customer advocate to the leadership team
Handle calls in a remote work from home environment from customers that are threatening to disconnect, shop around, or are at high risk to disconnect their Kinetic products and services
Have a last stop shop mentality when resolving customer inquiries, whatever a customer may inquire about or need resolved you will own it
Log the customers’ reasons for calling and resolution taken using our Retention Recommender
Use Retention team only save offers and escalation procedures to prevent customers from disconnecting
Explain, retain, and sell products and services to existing customers as needed
Other duties as assigned
Qualification
Required
Excellent verbal and written communication skills
Strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
Must have land-based home internet service (i.e.: Fiber, Cable, or DSL) with a minimum 25 kbps download speed
Home work environment must be distraction free and abide by Uniti's Work from Home policy
Must be able to work any shifts within the team operating hours: Monday - Friday, 7:00 am EST - 8:00 pm EST and rotational Saturdays from 8:30 am EST - 5:00 pm EST
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for some experience as deemed appropriate
Preferred
Bilingual (Spanish/English) skills are a plus
Benefits
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Company
Windstream
Windstream and Uniti have merged - Please follow us at Uniti Group, Inc.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-01-02Acquired
Leadership Team
David Plakosh
VP of R&D / CTO - Allworx
Jeff Austin
Chief Technology Officer at Kinetic by Windstream
Recent News
2025-06-21
Arkansas Business — Business News, Real Estate, Law, Construction
2025-05-07
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