Oregon Department of Human Services · 15 hours ago
Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual English/Spanish required!
Estacada, OR
Full-time
Onsite
Entry Level
$3,798/mo - $4,954/mo
2+ years expOregon Department of Human Services is an Equal Opportunity Employer committed to advancing equity and diversity. They are seeking a Public Benefits Specialist, Entry who will support individuals and families by providing essential information and assistance regarding public benefits, ensuring smooth program operations and effective communication.
AssociationGovernmentNon Profit
No H1B
Responsibilities
Work in office reception area and create a welcoming environment for the public with friendly, respectful, professional, and courteous service
Respond to in-person, phone email and mail client inquiries regarding ODHS programs and services
Receive and review incoming applications and documents, mail, faxes and emails
Provide basic information on ODHS programs and how to apply for them
Gather and accurately enter/update client/case information into applicable State of Oregon databases
Schedule program- and case-related appointments with eligibility workers and other ODHS staff
Maintain community resource information and provide Oregonians information on how to access additional services
Complete initial case screening to determine prior and/or current case history and enter new application information
Perform basic case updates such as changes in contact information, health care provider preference and demographics, as well as notating case information into databases
Explain agency notices, case status information and benefit issuances as requested by clients
Activate and issue/mail out EBT (Electronic Benefit Transfer) cards to qualifying clients
Qualification
Required
Bilingual in English and Spanish (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position)
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service
An equivalent combination of education, training, and experience relative to the class concept
Experience managing multiple priorities in a fast-paced environment and maintaining attention to detail
Experience navigating changing policies and procedures with a positive attitude and a commitment to continuous learning
Experience explaining complex information such as rules and procedures to clients and adapting your communication style to explain to groups who are unfamiliar with the subject and/or learn and communicate differently than you
Experience resolving conflicts/disputes with clients in a way that demonstrates active listening and compassion
A valid driver's license and acceptable driving record are required for this position
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
Oregon Department of Human Services
The Oregon Department of Human Services (ODHS) provides direct services to more than 1.5 million Oregonians each year.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alan Schoenwald
Senior Human Resources Business Partner
Ashlee Parpart
Lead Recruitment Business Partner
Recent News
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