Sira Consulting, an Inc 5000 company · 12 hours ago
Technical Support Specialist
Chicago, IL
Contract
Onsite
Mid LevelSira Consulting, an Inc 5000 company, is seeking a Regional Technical Analyst (RTA) to coordinate the delivery of IT services and project management for key branch and divisional customers. The RTA will ensure proper computer operations, manage escalated help requests, and provide hands-on support at the desktop level.
ContentMobile AppsTrainingWeb Design
Hiring Manager
Swapnil Sagar
Responsibilities
Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products
Provides advanced, hands-on technical support as escalated from Service Desk
Communicates and escalates incidents and requests
Logs and tracks incidents and requests; reviews incident and requests
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of technology
Mentors and/or collaborates with other Technical Analysts and other members of GTS
Participates in facility-based IT project planning and budgeting, as needed
Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
Adheres to and supports GTS standards, policies and procedures
Performs other duties as assigned
Qualification
Required
Valid state driver's license
Must have an executive presence and excellent communication skills
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work
Company
Sira Consulting, an Inc 5000 company
SiRA Consulting is a Certified MBE consulting company that was founded in 2012.
Founded in 2012
201-500 employees
H1B Sponsorship
Sira Consulting, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (50)
2023 (42)
2022 (63)
2021 (86)
2020 (70)
Funding
Current Stage
Growth StageCompany data provided by crunchbase