PNC · 14 hours ago
Senior Technology Solution Center Supervisor
Lakewood, CO
Full-time
Onsite
Mid, Senior Level
$63K/yr - $119K/yr
3+ years expPNC is a company that values its people and fosters an inclusive workplace culture. As a Senior Technology Solution Center Supervisor, you will oversee daily operations, ensuring effective support and collaboration with technology teams while driving service improvement and team development.
BankingFinanceFinancial Services
No H1B
Responsibilities
Directs the day-to-day Technology Solution Center operations to ensure an appropriate level of support
Assists with service strategy, design, transition, operations, and continual service improvement
Drives operations effectiveness and key performance objectives
Takes ownership of customer issues and requirements and ensures they are resolved in a timely manner
Collaborates with other technology teams to provide service and support for new and existing technologies
Determines and schedules appropriate support requirements for a region or area and participates in negotiating service level agreements
Works closely with strategic partners, lines of business, product owners, and project management teams to develop and implement support models and resources development and implementation of support services, systems/tools, and technology
Supports all Technology Solution Center internal tools and technology including confluence and SharePoint sites, knowledge articles and process documentation
Directs, motivates, and develops the organizations staff to maximize their individual contribution, professional growth, and efficacy on a team
Qualification
Required
Directs the day-to-day Technology Solution Center operations to ensure an appropriate level of support
Assists with service strategy, design, transition, operations, and continual service improvement
Drives operations effectiveness and key performance objectives
Takes ownership of customer issues and requirements and ensures they are resolved in a timely manner
Collaborates with other technology teams to provide service and support for new and existing technologies
Determines and schedules appropriate support requirements for a region or area and participates in negotiating service level agreements
Works closely with strategic partners, lines of business, product owners, and project management teams to develop and implement support models and resources development and implementation of support services, systems/tools, and technology
Supports all Technology Solution Center internal tools and technology including confluence and SharePoint sites, knowledge articles and process documentation
Directs, motivates, and develops the organizations staff to maximize their individual contribution, professional growth, and efficacy on a team
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking
Live the Values - Role models our values with transparency and courage
Enable Change - Takes action to drive change and innovation that will transform our business
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers
Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience
An operations or production environment position typically requires 2 years of previous managerial experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Customer Solutions
Data Architecture
End Users
Problem Resolution
Technical Support
Call Center Technologies
Customer Support Operations
Hardware Infrastructure
ITIL Service Delivery
IT Industry: Trends & Directions
IT Service Management (ITSM)
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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