Natera · 2 hours ago
Senior Software Developer, Salesforce Service Cloud
Austin, TX
Full-time
Onsite
Senior Level
5+ years expNatera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. They are seeking an experienced Senior Salesforce Service Cloud Developer to lead customer service platform development initiatives, combining hands-on technical development with team leadership responsibilities.
BiotechnologyGeneticsHealth DiagnosticsMedicalWomen's
Responsibilities
Design and develop complex Service Cloud solutions including case management, knowledge, omni-channel, and service console customizations
Build advanced Lightning Web Components, Apex classes, triggers, batch jobs, and asynchronous processes
Implement and maintain robust integrations using REST/SOAP APIs, middleware, and ETL tools
Design and implement automation using Flow Builder, Process Builder (where applicable), and custom business logic
Optimize system performance, troubleshoot production issues, and ensure scalability for large data volumes
Ensure adherence to Salesforce governor limits, security best practices, and platform standards
Own technical design for assigned initiatives from requirements through deployment
Contribute to architectural decisions and help shape Service Cloud implementation patterns
Conduct peer code reviews and design reviews to ensure quality, maintainability, and consistency
Establish and follow development best practices, coding standards, and documentation guidelines
Collaborate with architects and senior engineers on platform evolution and technical debt reduction
Partner closely with product managers, business analysts, QA, and support teams to translate requirements into technical solutions
Provide technical input during refinement, estimation, and sprint planning
Clearly communicate technical trade-offs, risks, and implementation details to both technical and non-technical stakeholders
Support release planning, deployments, and post-release validation
Evaluate new Salesforce features and Service Cloud capabilities for potential adoption
Build proof-of-concepts or prototypes to validate new approaches or address complex business problems
Contribute to modernization initiatives and continuous improvement of the Salesforce development lifecycle
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
5+ years of hands-on Salesforce development experience with at least 3 years focused on Service Cloud
Strong expertise in Apex, Lightning Web Components, Visualforce, and SOQL/SOSL
Experience with Salesforce integration patterns, APIs, and middleware technologies
Knowledge of DevOps practices and tools (Git, Jenkins, CI/CD pipelines)
Excellent communication skills and ability to work effectively with cross-functional teams
Preferred
Salesforce certifications (Platform Developer I, Platform Developer II, etc)
Experience with Salesforce MIAW, CTI, or other Salesforce Service Cloud products
Knowledge of web development technologies (JavaScript, HTML5, CSS3, React)
Experience with agile development methodologies and project management
Previous experience in customer service or contact center environments
Familiarity with enterprise integration platforms and data migration tools
Benefits
Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
Free testing in addition to fertility care benefits
Pregnancy and baby bonding leave
401k benefits
Commuter benefits
Generous employee referral program
Company
Natera
Natera specializes in cell-free DNA testing to provide a more targeted interventions to oncology, women's health, and organ health.
5001-10000 employees
H1B Sponsorship
Natera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (72)
2023 (37)
2022 (71)
2021 (64)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Matthew Rabinowitz,Roelof BothaSofinnova InvestmentsHarmony Partners,OrbiMed
2023-09-07Post Ipo Equity· $250M
2022-11-15Post Ipo Equity· $400.05M
2022-03-16Post Ipo Equity· $5M
Leadership Team
Steve Chapman
CEO
Jonathan Sheena
Co-Founder, Board Member
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-06
2026-02-04
Company data provided by crunchbase