Advocate Aurora Health · 1 day ago
Voice Engineer
Aurora Medical Center Oshkosh - 855 N Westhaven Dr
Full-time
Onsite
Mid, Senior Level
$38.20/hr - $57.30/hr
3+ years expAdvocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, and they are seeking a Voice Engineer to manage and enhance their telecommunications systems. The role involves analyzing and implementing Unified Communication projects, providing technical support, and ensuring the security and functionality of VoIP infrastructure.
Health Care
Responsibilities
Analyzes, executes and drives Unified Communication projects to completion
Act in a consultative role to site and business unit leaders and collaborate with technical resources
Assist in design and support of enterprise VoIP infrastructure and its associated software, including IP-PBXS, session border controllers, call management systems, voice mail, and interactive voice response, while ensuring IT security and business continuity policies, standards and practices are adhered to
Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services
Administers call accounting systems by maintaining databases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems
Continually develops technical knowledge and expertise
Keeps abreast of the latest telecommunications business voice solutions (transport protocols, products, and standards in support of VoIP systems development and equipment procurement) by attending industry related seminars, reading industry related publications, and attending user groups
Assess current systems and plan for phasing out legacy systems; help to define strategies, determine needs, and prepare design proposals explaining costs and benefits
Identify efficiencies and opportunities to reduce costs and advance system functionality and uptime by researching, evaluating, recommending and implementing voice technology enhancements
Collaborate with engineers/architects for upgrades to operating systems, hardware, etc. and deploy highly-reliable enterprise voice solutions while ensuring IT policies to maintain security and business continuity
Help develop and execute detailed enterprise technical projects, by developing enterprise architectural documentation, templates and standard practices
Coordinating MACDs may include: obtaining written estimates and authorizations, implementing software changes, contacting vendors to schedule service or purchase equipment, invoicing users for services, and maintaining an inventory of devices and their locations within the network
Installs, tests, administers, and troubleshoots a variety of communication components and platforms, including: SIP as well as legacy analog circuits, T1 lines, transmission lines, circuit packs; VOIP, PSTN, Mobile and collaborates with Video Conferencing team; operates and maintains data test equipment, analyzes communications system data, and makes corrections to the system as needed
Help select, design, and deploy the latest federally mandated e911 solutions platform, enterprise wide
Help select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network
Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services, and provides consultation and assistance as assigned
Administers call accounting systems by maintaining databases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems
Ensure that timelines are met by maintaining and reporting detailed project status, informing management of identified risks that threaten delivery date objectives
Trains end users in the use of various kinds of communication equipment and 3rd-party applications in on-site, off-site, and classroom settings
Researches and evaluates the capabilities of new and available technologies regarding improvements, purchases and cost-saving measures
Help develop telecommunications infrastructure technology roadmaps and ensure implemented solutions are positioned to be maintained and secured by support teams
Qualification
Required
Alcatel-Lucent (ALCFE), or Cisco Certified Specialist (Collaboration Track), or higher certification (within 2nd year of employment)
Bachelor's degree (or equivalent knowledge) in Computer Science or related field
At least 3 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
Proficiency in verbal and written communications
Ability to effectively handle customer contacts and problem resolution
Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards
Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise
Knowledge of communications operating systems, call accounting systems, and software
Working technical knowledge of VoIP/IP telephony systems, voicemail, software, and hardware
Knowledge of PSTN, SIP, H.323, TCP/IP Protocols, VoIP QoS and integrating IP telephony systems & 3rd party voice technology with enterprise LAN/WAN, WiFi, etc
Must be available for callback support on a regular basis
Must have own dependable transportation
Must be able to sit up to 80% of each workday
Must be able to perform fine hand manipulation when using computer keyboard and be able to type 50%+ of the workday
Must be able to lift up to 50 lbs on occasion
Must be able to twist, bend, and kneel
Must have ability to perform work-related travel
Preferred
Certification/License: Alcatel-Lucent (ALCFE), Cisco (Collaboration Track), or Sonus Certifications preferred
At least 5 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Advocate Aurora Health
Advocate Aurora Health is a Healthcare
10001+ employees
H1B Sponsorship
Advocate Aurora Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$10.17MKey Investors
National Cancer Institute
2022-12-02Acquired
2019-08-20Grant· $10.17M
Leadership Team
Don Fosen - CISM, HCISPP
Chief Technology Officer
Jon Kluge
Chief Operating Officer, Senior Vice President, Advocate Aurora Medical Group
Recent News
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2025-02-17
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2023-11-21
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