Acadia Healthcare · 18 hours ago
Telecommunications Engineer I
US-TN-Franklin
Full-time
Onsite
Mid Level
3+ years expAcadia Healthcare is a leading organization in the behavioral healthcare industry, dedicated to providing compassionate and innovative treatment for mental health and addiction concerns. The Telecommunications Engineer I supports the enterprise telecommunications environment, focusing on the administration and maintenance of the RingCentral phone system and related voice infrastructure to ensure reliable communication across all departments.
Mental Health Care
Responsibilities
System implementation, configuration, administration and technical support for the Avaya Call Management System (CMS), RingCentral Contact Center and other supporting call center tools and the underlying infrastructure
Process user requests for new telephony hardware, software, user accounts and password resets
Assist in the review and assessment of user telephony needs and equipment
Provide level 3 for key, PBX, VoIP phone systems (RingCentral, Avaya IP Office 500, Nortel, Toshiba, NEC)
Coordinate repairs and technical support with external providers for voice and data circuits
Respond to tickets in a timely manner to ensure that IT meets its Response and Closure SLAs
Support 24x7 operations for Telecom infrastructure after hours & weekend
Monitor and report on telephony performance against IT’s Service Level Agreements
Collaborate with all team members and staff to ensure expedient problem resolution, attend meetings as required, and perform other duties of a similar nature or level
Some travel to Acadia Healthcare, or other business related events
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in Information Technology or equivalent work
Minimum of three years working experience and advanced proficiency in system development
Minimum of three years in a hands-on technical role
Minimum of three years working in the telecom field
Extensive knowledge of data processing, hardware platforms, and enterprise software
Knowledge of HIPAA and SOX data privacy practices and laws
Strong analytical, conceptual and problem-solving
Ability to work in both independent and team environments
Solid grounding in core enterprise applications, including SQL, Email, Database and Networking
Strong understanding of information processing principles and practices
Excellent architecture and technical support documentation skills
Excellent verbal and written communication skills
Demonstrated ability to effectively analyze and resolve problems and be assertive in presenting
Ability to organize and set priorities according to situational demands and work effectively under stress and with minimal
Demonstrated skill in providing a high level of customer satisfaction to end-users
Knowledge of office administration procedures with the ability to operate most standard office
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
Self-motivated with strong organizational skills and superior attention to detail
Capable of working within established policies, procedures and practices prescribed by the organization
English sufficient to provide and receive instructions/directions
Ability to travel up to 10% of the time, including flying and driving rental
To accommodate travel, must be able to transport own suitcases and computer estimated at 25
Benefits
Comprehensive Medical, Dental, and Vision Insurance
401(k) Plan with Company Match
Paid Time Off (PTO) and recognized holidays
Company-paid Basic Life and AD&D Insurance
Employee Assistance Program (EAP) and mental wellness resources
Opportunities for professional growth and advancement within Acadia’s nationwide network
Company
Acadia Healthcare
Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.
10001+ employees
H1B Sponsorship
Acadia Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Anna M Gaddy, MA, LCAS, CCS
Chief Executive Officer-Carolina House
Bruce Melosh
CEO - Rebound Behavioral Health
Recent News
2024-05-02
2024-04-09
2024-04-09
Company data provided by crunchbase