DLA Careers · 1 day ago
IT Specialist (CUSTSPT)
Bremerton, WA
Full-time
Onsite
Entry, Mid Level
1+ years expDLA Careers is seeking an IT Specialist to provide technical and analytical IT support. The role involves customer support, maintaining problem tracking databases, and providing user training on hardware and software operations.
Military
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical and analytical IT support that involves providing customer support in response to customer requests
Reviews and maintains problem tracking and resolution databases
Assess system shutdowns/software defects and coordinates with IT management to recommend replacement/modification/other action and safeguard existing systems
Coordinates with other IT Specialists to improve and confirm the quality of existing/proposed software
Provides user training on PC hardware and software operations via telephone, email, remote access, and through on-site customer visits
Qualification
Required
Must be a U.S. citizen
Tour of Duty: Set Schedule
Security Requirements: Non-Critical Sensitive, Secret
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal
Fair Labor Standards Act (FLSA): Exempt
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
Recruitment Incentives: Not Authorized
Bargaining Unit Status: Yes
Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities
This position may be transitioning to DISA in Fiscal Year (FY) 2027; the candidate selected for this recruitment may be reassigned to DISA with the position in FY 27
Physical Required
Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position
To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector
Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement
Creditable specialized experience includes: Assists other IT Specialists in the installation, configuration, troubleshooting, surveillance and maintenance of a variety of hardware and software and integrates a wide range of Commercial-off-the-Shelf (COTS) software packages (i.e., Windows 10)
Develops, installs and troubleshoots customer hardware and software issues
Isolates and analyzes technical IT data, develops findings, and presents and defends conclusions and recommendations involving/affecting a variety of hardware, software and automated information
Education must demonstrate the knowledge, skills, and abilities necessary to do the work
Education must be from a college or university accredited by an organization approved by the U.S. Department of Education
If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation
To qualify based on education in lieu of specialized experience, applicants must possess: GS-11: A Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related
Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the GS-11 grade level
Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11
Benefits
Access to a range of benefits that are designed to make your federal career very rewarding
Company
DLA Careers
Welcome to DLA Careers! Here we’ll highlight civilian job opportunities and the benefits of working at the Defense Logistics Agency (DLA).
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase