Harris County · 12 hours ago
Help Desk Representative
Houston, TX
Full-time
Onsite
Entry Level
1+ years expHarris County is seeking a Help Desk Representative to provide consultation and day-to-day administration and support to attorneys and staff using computers. The role involves providing technical and end-user support for all computer systems, including help desk support, troubleshooting, and training for users.
Government Administration
Responsibilities
Installs, configures, tests, monitors, and troubleshoots end-user workstations and related hardware and software to maintain required desktop service levels
Performs system administration–related tasks such as imaging and deploying Windows/Microsoft Office 365–based workstations and laptops, and updating inventory assets
Supports and troubleshoots LAN, WAN, and Wi-Fi connectivity issues
Assists in researching and recommending new hardware and software solutions
Accurately documents instances of desktop equipment failure, repair, installation, and removal, and updates directories as needed
Gains a base understanding of PDO applications as they relate to desktop support and troubleshooting
Other duties as assigned
Qualification
Required
Associate degree in Computer Science, Information Systems, or another related field from an accredited college or university
One (1) to two (2) years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products, problem solving/troubleshooting skills
At least one (1) year of customer service experience
Preferred
Bachelor's degree in Computer Science, Information Technology, Electronics, or related field
A+ Certification (or comparable certification)
Three (3) or more years of IT work experience
Experience with asset management systems
Help Desk or technical support experience in local government or law offices
Familiarity with DVR systems for security/surveillance footage retrieval
Experience with A/V conference room setup, troubleshooting, and support
Company
Harris County
Harris County focuses on transportation, public health, housing, justice and safety, the environment, and other issues.
10001+ employees
H1B Sponsorship
Harris County has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Craig B Atkins, CPA
CFO / Director of Financial Services
Araceli "Chely" Chojnacki
Front Receiving COORDINATOR
Recent News
Press Telegram
2025-10-25
Government Technology US
2025-10-10
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2025-05-17
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