Thomson Power Systems · 15 hours ago
Aftermarket Electronic Drives Customer Service Technician III
Radford, VA
Full-time
Onsite
Entry, Mid Level
2+ years expThomson Power Systems is a global industrial manufacturer that provides sustainable solutions for power transmission and control. The Aftermarket Electronic Drives Customer Service Technician III will inspect and repair returned electronic drives, troubleshoot issues, and collaborate with engineering teams to implement corrective actions.
ElectronicsMachinery ManufacturingManufacturingTechnical Support
No H1B
U.S. Citizen Only
Responsibilities
Complete first level analysis and tear-down inspections on returned electronic drives, meeting the customer’s required timeline
Repair or refurbish electronic drives if required
Troubleshoot and determine root cause/corrective action (RCCA)
Work with QE and ME to implement desired corrective/preventive actions
Perform functions in Oracle – look up BOM
Perform functions in Matrix – Enter RMA data and analysis
Correlate data, update daily and weekly RMA metrics
Position may require field service travel for up to one-week per visit
Apply knowledge from field returns to post pack audit process
Qualification
Required
Two-year degree
Must have basic understanding and usage of mechanical gauging equipment and electrical test equipment
Must be able to read and work to blueprints and work instructions
Minimum two years' experience in related field is required
Strong technical background is required to troubleshoot systems, machinery, test equipment
Use of judgment to plan, perform, and make decisions as to the failure mode of the product
Requires a high degree of accuracy and attention to detail
Must have good communication and computer skills. Must be able to communicate with a customer verbally and in writing
Must be self-directed and able to work well in a team environment
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
Company
Thomson Power Systems
Thomson Power Systems is a Electrical company located in Langley.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase