SupplyHouse · 7 hours ago
Training & Process Improvement Intern
United States
Internship
Hybrid
Intern
$20/hr - $20/hrSupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. They are seeking a Training & Process Improvement Intern to join their Customer Service Team for a 10-week summer internship program focused on internal projects and process improvements.
CommercialE-Commerce"Heating Ventilation and Air Conditioning (HVAC)"Industrial
No H1B
Responsibilities
Complete a brief Customer Service training to learn tools, workflows, and service standards
Help create and update training materials, guides, and process documentation
Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions
Contribute to projects that improve service processes, efficiency, and consistency
Track project tasks, timelines, and learnings with guidance from mentors
Share insights and project outcomes with the team at the end of the program
Qualification
Required
Currently enrolled in an undergraduate program with a focus on Business, Communications, Human Resources, Operations, or a related field
Clear verbal and written communication including written documentation skills (creating guides, instructions, or process notes)
Foundational data skills (reviewing metrics, trends, or feedback using tools such as Excel or Google Sheets)
Exposure to process mapping or workflow documentation
Strong task tracking and organizational skills (project trackers, checklists, timelines, etc.)
Ability to research and gather information to support Customer Service requests
Comfortable asking questions and learning new systems
Exceptional attention to detail when documenting processes or following workflows
Ability to balance multiple tasks with guidance
Curiosity about how processes work and how they can be improved
Empathy and respect for Customer Service teams
Willingness to receive feedback and improve
Benefits
Experience our culture firsthand – We value generosity and believe that work should be both fulfilling and engaging.
From intern socials and team lunches to an on-site visit at our headquarters and opportunities to attend department events, we create experiences that immerse you in our culture, helping you feel like a true part of the team.
Build meaningful connections – Our people-first culture ensures you feel supported and respected from day one.
Through meet-and-greets with leadership, networking opportunities, and collaborative projects, you’ll form meaningful connections and foster your professional development.
We’re committed to growth – From everyday learning opportunities to our final presentations, we strive for continuous improvement.
You’ll have the opportunity to bring fresh perspectives and innovative solutions to the table, while growing your communication skills in a supportive environment where your ideas are always heard.
Get involved, make an impact – We believe the best way to learn is by doing.
Our internship provides real-world experiences through hands-on training, job shadowing, department swaps, and cross-functional teamwork.
With a commitment to improvement, you'll gain valuable insights into different areas of our business while strengthening your skills.
Company
SupplyHouse
SupplyHouse is an online plumbing, heating, and HVAC distributor, carrying 150,000 products from top manufacturers.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kohlberg Kravis Roberts
2025-07-17Private Equity
Leadership Team
Josh Meyerowitz
Founder - CEO
Recent News
Morningstar.com
2025-09-08
Digital Commerce 360
2025-07-19
Company data provided by crunchbase