Laerdal Medical · 10 hours ago
Technical Product Repair Specialist I
Gatesville, TX
Full-time
Onsite
Entry Level
$47K/yr - $49K/yr
1+ years expLaerdal Medical is a company focused on medical simulation products, and they are seeking a Technical Product Repair Specialist I to play a vital role in repairing and maintaining these products. The position involves diagnosing issues, ensuring quality standards, and managing repair shipments while providing excellent customer service.
BiotechnologyHealth CareMedicalMedical Device
Hiring Manager
Sophia Pambianchi, MBA
Responsibilities
Repair, calibrate, and maintain medical devices and simulation equipment
Diagnose and resolve hardware, software, and networking issues
Perform quality testing to ensure repaired products meet performance standards
Support warranty and non-warranty service needs and assist with new product testing
Provide clear updates to customers on repair status, diagnostics, and shipping
Generate quotes for out-of-warranty repairs and manage timely follow-up
Deliver service aligned with Laerdal Values and strong customer satisfaction
Log and track repair cases in the ERP system, prioritizing and escalating as needed
Maintain accurate repair records, inventory documentation, and cycle counts
Receive, inspect, and document incoming repairs and materials
Organize, label, and store inventory in designated areas
Prepare outbound shipments and follow standard receiving and confirmation procedures
Qualification
Required
Computer networking experience/knowledge
Strong computer literacy skills (Microsoft platform) with an emphasis on software knowledge, installations and use
Strong customer service-oriented attitude along with excellent telephone presence
Excellent verbal and written communication skills
Ability to lift, carry, and move equipment or packages up to 40–50 lbs
Ability to stand for extended periods while performing repair tasks
Ability to operate power tools and testing equipment required for diagnostics, repair, and assembly
Preferred
Minimum of 1-year experience in a technical support/computer repair environment preferred
2-year technology degree and post school experience preferred
Benefits
Generous PTO & Holidays
Hybrid and Compressed Work Week (for operations-based roles only)
Comprehensive Medical, Dental, and Vision
HSA & FSA Account Options, with employer HSA contribution
401k with Employer Match & Profit Sharing
Tuition Reimbursement
Wellness Reimbursement Program
Professional Development Opportunities
Pet Insurance
Subsidized Cafeteria in NY based office
Company
Laerdal Medical
Laerdal Medical develops healthcare-related solutions and programs with a focus on helping save lives.
1001-5000 employees
H1B Sponsorship
Laerdal Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Carlo Mahfouz
VP, Strategic Technology Partnerships
Jesseca Lomas
Senior Human Resources Business Partner
Recent News
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