RLDatix · 1 day ago
Director, Customer Support
Chicago, IL
Full-time
Hybrid
Director/ExecutiveRLDatix is on a mission to help raise the standard of care in healthcare. They are seeking a Director of Customer Support to lead their Customer Support team in North America, ensuring exceptional experiences for customers and aligning processes worldwide.
Computer Software
Responsibilities
Guide departmental process streamlining by distilling workflow best practices and implementing targeted support process improvements
Influence and collaborate with cross-functional stakeholders to align support operations with broader business and customer objectives
Lead the integration of AI-powered tools and automation solutions that enhance support operations and efficiency
Utilize support performance metrics and forecasting data to guide workforce planning and resource optimization strategies
Champion a culture of continuous improvement by leveraging data and verified outcomes to guide support team enhancements
Qualification
Required
Previous experience leading and scaling a customer support function within a B2B company, ideally healthcare SaaS
Proven success in process optimization, structuring workflow best practices, and coordinating support teams to achieve operational efficiency and excellence
In-depth knowledge on how to leverage support metrics and forecasting data to inform strategic workforce planning and resource deployment
Hands-on experience with enterprise software solutions, such as Salesforce and Zendesk
Ability to travel across North America up to 20% (passport required)
A knack for working cross-functionally within a fast paced, customer-centric environment
Benefits
Health
Dental
Vision
Life
Disability insurance
401K
Paid time off
Paid holidays
Company
RLDatix
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase