Waters Corporation · 10 hours ago
Business Data Analytics Intern, Customer Experience
Milford, MA
Internship
Onsite
InternWaters Corporation is a global leader in analytical instruments and software, seeking a Business Data Analytics Intern for their Milford, MA site. This role focuses on developing a data-driven customer experience model by synthesizing various data sources to enhance customer outcomes and loyalty.
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Responsibilities
Develop a customer experience (CX) model that maps key customer segments, their journeys, moments that matter, and experience drivers linked to service tier differentiation
Create a scoring/propensity segmentation framework and experience driver analysis using explainable, business-relevant methods to identify key factors influencing customer satisfaction, retention and service demand
Build journey maps from awareness to renewal, identifying friction points and high-impact interventions for BDDS and CBU customer profiles
Triangulate qualitative insights (interviews, surveys) with quantitative data to surface experience drivers
Build decision-oriented dashboards (Power BI) that visualize customer segments, experience metrics, and service tier recommendations
Define a pilot-ready service differentiation plan, including scope, success metrics, operational considerations, and a basic service playbook to enable execution
Prepare and deliver executive‑ready summaries and documentation, ensuring clear handoff of datasets, assumptions, dashboards, and recommendations for continued use beyond the internship
Qualification
Required
Current MBA/Master's student with a concentration in Data Analytics, Data Science, Business Analytics or a related field
Demonstrated ability to work hands‑on with real business data, including writing SQL queries to extract, join, and structure data; cleaning, validating, and organizing datasets for analysis, and using Excel for analysis, pivoting, and basic modeling
Working knowledge of data analysis tools (Python or R preferred) to support data transformation, segmentation, and exploratory analysis
Ability to document work clearly and responsibly, including data sources and assumptions, key methodologies, and guidance for model reuse or future enhancement
Ability to translate complex analyses into clear business recommendations with measurable outcomes
Strong communication skills; comfort working with stakeholders across functions and time zones
Company
Waters Corporation
Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years.
Founded in 1905
5001-10000 employees
H1B Sponsorship
Waters Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (30)
2023 (26)
2022 (13)
2021 (23)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
IDA Ireland
2022-10-07Grant· $6M
1995-11-24IPO
1994-08-01Private Equity
Leadership Team
Udit Batra
President and Chief Executive Officer
Recent News
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2026-01-20
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