North Central Texas Council of Governments · 3 days ago
Solutions Analyst I
NCTCOG - ARLINGTON, TX 76005 US (Primary)
Full-time
Onsite
Entry Level
$68K/yr - $102K/yr
1+ years expThe North Central Texas Council of Governments (NCTCOG) is seeking a Solutions Analyst I to join their Information & Innovation Services team. In this role, you will analyze, develop, and maintain solutions for the NCTCOG Agency, utilizing various technologies to meet business needs and improve processes.
AssociationGovernmentNon Profit
Responsibilities
Act as a consultant and business analyst to help customers find solutions for their business needs. Work with customers to identify their business needs, document functional requirements, and implement solutions using applicable system(s)
Perform basic system administration tasks such as performing application configuration, user management, and changes which may require coordinating with 3rd party vendor(s) to perform necessary work and incident resolution as part of technical support role
Serve as a primary or secondary support contact to respond to help desk tickets for assigned systems; troubleshoot incidents and coordinate with vendors for resolution
Assist with the design, development, documentation, testing, and support customized business solutions for the Agency
Provide technical, analytical support, and expertise to continue the use and enhancement of fully operational SharePoint sites
Provide support and training to end-users in the use and maintenance of their business solutions. This can include creating training materials and documentation that explains the functionality of the system and how to use it
Facilitate meetings with customer stakeholders and business partners
Perform basic project management activities (define scope, requirements, project plan…) related to the delivery of solutions
Works closely with team members to ensure knowledge sharing and effective solution development
Experience analyzing business processes and developing solutions using SharePoint Online, Dynamics 365, Laserfiche, or Smartsheet
Working knowledge of developing automated workflows (using Power Automate or Smartsheet)
Experience working with end-users in developing, maintaining, and updating the content of SharePoint sites
Working knowledge of the Microsoft Power Platform / Dynamics 365 with a strong interest in learning more
Technical knowledge of PowerShell, JavaScript, and/or other scripting languages
Experience in the analysis of IT and business issues
Excellent problem-solving skills
Excellent interpersonal and customer focus skills
Strong written and verbal communication skills
Ability to work independently or in a team environment
Qualification
Required
Associate's degree in a technology-related field. Candidates who do not meet the Education requirement may be considered if they have 4 total years of relevant work experience
1–3 years of related work experience
2+ years of technical experience delivering solutions with or administering MS Power Platform / Dynamics 365 / SharePoint / Laserfiche
Excellent business analysis and solution development skills using multiple technology products
Experience in project management, including coordinating tasks, managing timelines, and ensuring successful delivery of technology solutions
Ability to identify improvements and drive solutions forward proactively
Act as a consultant and business analyst to help customers find solutions for their business needs
Document functional requirements and implement solutions using applicable system(s)
Perform basic system administration tasks such as performing application configuration, user management, and changes
Serve as a primary or secondary support contact to respond to help desk tickets for assigned systems
Troubleshoot incidents and coordinate with vendors for resolution
Assist with the design, development, documentation, testing, and support customized business solutions for the Agency
Provide technical, analytical support, and expertise to continue the use and enhancement of fully operational SharePoint sites
Provide support and training to end-users in the use and maintenance of their business solutions
Facilitate meetings with customer stakeholders and business partners
Perform basic project management activities related to the delivery of solutions
Works closely with team members to ensure knowledge sharing and effective solution development
Experience analyzing business processes and developing solutions using SharePoint Online, Dynamics 365, Laserfiche, or Smartsheet
Working knowledge of developing automated workflows (using Power Automate or Smartsheet)
Experience working with end-users in developing, maintaining, and updating the content of SharePoint sites
Working knowledge of the Microsoft Power Platform / Dynamics 365 with a strong interest in learning more
Technical knowledge of PowerShell, JavaScript, and/or other scripting languages
Experience in the analysis of IT and business issues
Excellent problem-solving skills
Excellent interpersonal and customer focus skills
Strong written and verbal communication skills
Ability to work independently or in a team environment
Preferred
Functional knowledge of or experience using SharePoint Online or Dynamics 365
Functional knowledge of or experience using Laserfiche
Functional knowledge of or experience using Smartsheet
Functional knowledge of and experience using Office 365 components
Functional knowledge of or experience with database management systems
Ability to train end-users on how to use Office 365, Dynamics 365, Laserfiche, or Smartsheet products
Ability to adopt rapid solution development techniques to quickly address customer needs
Exhibited ability to use initiative and creativity to quickly develop solutions to address customers stated business problems
Ability to evaluate business needs and identify solutions
Ability to develop and execute a change management plan
Benefits
Health - We provide an outstanding package of health and life benefits for employees, with coverage available for their families. We offer medical, dental, and vision coverage, as well as basic and optional life, long term disability, and flexible spending accounts. Our Full-Time employee health coverage is paid for 100%.
Retirement - Full-time employees participate in the (401a) Retirement Plan offered through ICMA by payroll deduction with employer match at 12%.
Work-Life Balance - At NCTCOG, we want you to achieve a balance between your work and your home life. You'll receive vacation days, holidays, and personal days to use as you choose.
Professional Development - We view employees as our most valuable resource and promote the professional development of each individual. At NCTCOG, employees receive the support and resources to reach their full potential. Opportunities include tuition reimbursement, paid membership in professional organizations, and a wide range of training opportunities.
Company
North Central Texas Council of Governments
North Central Texas Council of Governments is a voluntary association of, by and for local governments.
201-500 employees
H1B Sponsorship
North Central Texas Council of Governments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$70.4MKey Investors
U.S. Department of Transportation"US Department of Commerce, Economic Development Administation"
2024-01-11Grant· $70M
2020-06-23Grant· $0.4M
Leadership Team
Todd Little
Executive Director
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