TPG Hotels and Resorts · 17 hours ago
Chief Engineer
Providence, RI
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expTPG Hotels and Resorts is a hospitality company seeking a Chief Engineer to oversee all aspects of Engineering operations. This role includes managing the Engineering staff, ensuring guest satisfaction, and maintaining compliance with safety regulations while optimizing operational efficiency and budget management.
Hospitality
Responsibilities
Direct and ensure Engineering standards and procedures are followed
Direct Engineering staff schedules to ensure adequate coverage while managing the department budget
Ensure timely response to guest needs
Resolve guest complaints as appropriate to maintain guest satisfaction
Regularly review service scores to identify areas needing improvement and implement appropriate changes
Ensure the Engineering staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting
Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate
In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient Engineering staff
Clearly communicate to associates the standards of performance and their role in contributing to individual and team success
Ensure all required training occurs including orientation, safety, fire, and blood-borne pathogen
Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures
Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines
Ensure all policies and procedures are followed
Insist on a work environment that is free from harassment
Promote the hotel as an employer of choice in the community
Develop, recommend, implement and manage the Engineering annual budget, business plan, and objectives to meet/exceed expectations
Ensure energy management, maintenance and labor costs are within budgeted guidelines
Review vendors and products to ensure procurement of top quality products at minimum prices
If necessary, develop action steps to correct any expense problems
Develop and direct asset improvements to capture more guests and a larger share of the local market
Negotiate maintenance contracts for the hotel, the grounds and equipment in compliance with Company policies and standards
Coordinate repairs, replacements and renovations by appropriately defining the project scope and cost, bidding and oversight of suppliers and contractors to ensure quality work/products for minimal cost
Investigate new and improved equipment, techniques and service methods
Submit recommendations for changes and improvements to the General Manager
Direct all emergency programs including equipment maintenance and inspections, staff training, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes and regulations
Direct and promote an accident prevention program to minimize liabilities and related expenses
Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards and regulations
Ensure the staff is proficient in sanitary, safety, security and emergency procedures
Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability
Make recommendations to the General Manager on additional safeguards as appropriate
Practice safe work habits
Walk the property daily to identify issues and to speak with and listen to associates
Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are promptly and properly addressed
Inspect and evaluate the condition of the Engineering areas, equipment and inventories
Investigate, analyze and report on all incidents and accidents
In conjunction with the General Manager, coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems and ensure a safe environment for guests and associates
Submit recommendations for changes and improvements to the General Manager
Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked
Ensure associates are properly trained in the use and maintenance of Company assets
Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality
Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader
Be a coach with a positive attitude on a daily basis
Implement, manage and comply with Company policies, practices and programs
Ensure compliance with brand standards and local, state and national regulations
Ensure optimal levels of quality service and hospitality are provided to guests
Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working
Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations
Maintain a consistent professional and positive attitude when communicating with guests and associates
Maintain effective two-way communications that crosses departmental lines
Approach all encounters and actions with guests and associates in a friendly, service oriented manner
Conduct regularly scheduled meetings with the Engineering staff to provide organizational information and educate associates on changes and activities
Communicate Engineering activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval
Manage the compilation and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations
Complete all required and requested reporting in a timely and accurate manner
Perform special projects and other responsibilities as assigned
Participate in task forces and committees as requested
As requested, assist the General Manager with the preparation of the annual hotel budget and forecasts
Qualification
Required
High school diploma plus trade school or college
Requires advanced knowledge of building management/engineering
Five or more years of related experience
Familiarity with the hospitality industry practices preferred
A substantial and successful track record in profitable Engineering management while maintaining integrity and professional bearing
Possess knowledge of accounting and budgeting along with the ability to compile facts/figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions
Ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions
Display consistent professional leadership while simultaneously handling competing and changing priorities and projects
Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure
The ability to effectively and efficiently schedule, manage and delegate work
Appropriately and effectively interview, hire, motivate, develop, monitor and address staff performance matters
Possess excellent listening, verbal and written communication skills with professionalism, diplomacy and confidentiality
Computer proficiency in Microsoft office along with the ability to travel when needed
Must satisfy and comply with the legal requirements for employment within the jurisdiction
Preferred
Familiarity with the hospitality industry practices preferred
Company
TPG Hotels and Resorts
TPG Hotels, Resorts, & Marinas is a premier hotel management company, operating hotel properties throughout the United States and all chain scales.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Perelmuter
President & Chief Operating Officer, TPG Hotels and Resorts
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