Resonant Clinical Solutions · 2 days ago
Product Manager and Subject Matter Expert
North Carolina, United States
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expResonant Clinical Solutions is seeking an experienced Product Manager who will also act as a Subject Matter Expert to lead strategic market segment expansion and drive operational excellence. This role involves collaborating with cross-functional teams to implement programs that broaden the customer base and strengthen internal capabilities.
Clinical TrialsHealth DiagnosticsLife Science
Responsibilities
Conduct comprehensive assessments of existing processes, workflows, and systems to identify areas for improvement and changes required for success in new customer segments
Develop and maintain detailed process maps, value stream maps, and standard operating procedures (SOPs) to ensure clarity and consistency
Collaborate with stakeholders to define project scopes, objectives, timelines, and success metrics
Lead program and product development for new customer segments, including gathering voice-of-customer inputs, pricing expectations, and segment-level profitability
Build business plans and ROI metrics for sustained profitable growth in new segments
Develop customer target lists and lead initial outreach efforts
Support change management initiatives by communicating project goals, progress, and outcomes effectively to all stakeholders
Develop internal training programs required for successful customer integration
Qualification
Required
Bachelor's degree in biology or related scientific field
10+ years of proven experience in process improvement, operations optimization, manufacturing engineering, or operations optimization
Recognized subject matter expert with advanced knowledge in biorepository and biobank process design, sample management, sample sequencing, and process validation
Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously
Demonstrated leadership skills in coaching, reviewing, and delegating work in a matrix organization
Excellent communication and interpersonal skills to collaborate effectively across cross-functional teams and engage stakeholders at all levels
Proficiency in laboratory information management systems (LIMS), and Microsoft Office Suite
Preferred
Master's degree in relevant field
Company
Resonant Clinical Solutions
Resonant Clinical Solutions is a life science solutions company that specializes in clinical trial and diagnostic services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase