TA Instruments · 18 hours ago
Business Data Analytics Intern, Customer Experience
Milford, MA, US
Internship
Onsite
Intern
$0/yr - $0/yrWaters Corporation is a global leader in analytical instruments and technologies, and they are seeking a Business Data Analytics Intern to develop a data-driven customer experience model. This role involves translating various data into actionable frameworks to enhance customer satisfaction and loyalty while collaborating with multiple teams within the company.
ElectronicsManufacturing
Responsibilities
Develop a customer experience (CX) model that maps key customer segments, their journeys, moments that matter, and experience drivers linked to service tier differentiation
Create a scoring/propensity segmentation framework and experience driver analysis using explainable, business-relevant methods to identify key factors influencing customer satisfaction, retention and service demand
Build journey maps from awareness to renewal, identifying friction points and high-impact interventions for BDDS and CBU customer profiles
Triangulate qualitative insights (interviews, surveys) with quantitative data to surface experience drivers
Build decision-oriented dashboards (Power BI) that visualize customer segments, experience metrics, and service tier recommendations
Define a pilot-ready service differentiation plan, including scope, success metrics, operational considerations, and a basic service playbook to enable execution
Prepare and deliver executive‑ready summaries and documentation, ensuring clear handoff of datasets, assumptions, dashboards, and recommendations for continued use beyond the internship
Qualification
Required
Current MBA/Master's student with a concentration in Data Analytics, Data Science, Business Analytics or a related field
Demonstrated ability to work hands‑on with real business data, including writing SQL queries to extract, join, and structure data; cleaning, validating, and organizing datasets for analysis, and using Excel for analysis, pivoting, and basic modeling
Ability to document work clearly and responsibly, including data sources and assumptions, key methodologies, and guidance for model reuse or future enhancement
Ability to translate complex analyses into clear business recommendations with measurable outcomes
Strong communication skills; comfort working with stakeholders across functions and time zones
Preferred
Working knowledge of data analysis tools (Python or R preferred) to support data transformation, segmentation, and exploratory analysis
Company
TA Instruments
TA Instruments reputation for high technology products and quality manufacturing.
Founded in 1990
501-1000 employees
H1B Sponsorship
TA Instruments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (3)
2022 (2)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown1996-03-30Acquired
Recent News
2025-07-07
2025-07-04
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