INSPYR Solutions · 1 day ago
Process Mining Specialist
United States
Contract
Remote
Mid LevelINSPYR Solutions is a national expert in delivering flexible technology and talent solutions. The Process Mining Specialist is responsible for analyzing system audit logs to reveal actual work flows, redesign broken processes, and eliminate inefficiencies, ensuring decisions are evidence-based rather than assumption-based.
Information TechnologyProfessional ServicesStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Configure and execute Process Mining projects across ITSM and ITOM tables
Build and maintain Models, Definitions, and Breakdowns to visualize true process flow
Ensure mining accurately reflects service-centric workflows
Identify bottlenecks, rework, and 'ping-pong' behavior using audit logs
Leverage AI-driven work note and root cause analysis where applicable
Surface hidden drivers of latency and inefficiency
Implement conformance checks to compare executed processes to Policy as Code designs
Identify regulatory, operational, or governance deviations
Provide evidence-based recommendations for control redesign
Integrate Process Mining insights with Performance Analytics dashboards
Support a holistic view of service health and operational efficiency
Package findings for consumption by Architects and Process Improvement Leads
Partner with Solution Architects and Process Improvement Leads to inform Greenfield process builds
Ensure redesigned processes eliminate, rather than automate, broken behavior
Qualification
Required
Extensive experience configuring ServiceNow Process Mining (formerly Process Optimization)
Strong understanding of ITSM and ITOM process flows
Proven ability to translate mining insights into actionable recommendations
Analytical mindset with strong storytelling skills for executive audiences
Preferred
Experience supporting Service-Aware or service-centric transformations
Familiarity with Performance Analytics and advanced reporting
Background in large-scale or regulated enterprise environments
ServiceNow certifications related to analytics or process optimization
Benefits
Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
Company data provided by crunchbase