SalesIntel.io · 19 hours ago
Customer Success Representative
Tysons Corner, VA
Full-time
Hybrid
Entry, Mid Level
2+ years expSalesIntel.io is a leading AI & signal-based revenue generation platform for B2B companies. They are searching for an ambitious Customer Success Representative to work with clients ensuring adoption, usage, and overall satisfaction while managing onboarding and driving continued education.
B2BBusiness IntelligenceInformation ServicesInformation TechnologyMarketing AutomationSales AutomationSoftware
Responsibilities
Proactively and expertly articulate SalesIntel's value proposition, including our products, and integrations to existing user base
Lead onboarding and training sessions to ensure new users are set up for success
Drive product adoption and develop ROI-driven business cases to enhance customer retention
Identify expansion opportunities and effectively communicate those opportunities to the Account Management team
Partner with the sales, product and support teams to advocate for your customers, share insights and influence roadmap decisions
Proactively identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Develop a trusted advisor relationship with user base to drive product adoption and ensure they are leveraging the solution to achieve full business value
Define and track key success metrics with customer decision-makers, managing progress through kick-off calls and regular executive business reviews
Work jointly with customers to devise programs, measurement criteria, reporting mechanisms, and managing the execution of such programs/processes
Create presentations on lifecycle, milestones, and challenges identified for executive business reviews
Maintain a feedback loop for driving continual improvement
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
Respond to customers questions, collect feedback and solve or escalate issues
Qualification
Required
Minimum 2 years customer success experience
Comprehensive and current knowledge of industry trends
Positive, proactive, and solution-oriented mindset
Excellent written and verbal communication skills
Ability to understand and solve team needs
Strong time management and project prioritization skills
Proficient technology/software skills, specifically in Salesforce, ChurnZero and G-Suite
Benefits
Medical
Dental
Vision
Flexible Spending Account
Unlimited PTO
Parental Leave
And more.
Company
SalesIntel.io
SalesIntel is the all-in-one pipeline generation platform built to help GTM teams generate more revenue, faster and with less waste.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Alchemist Accelerator
2022-09-09Series A
2021-12-12Series A
2021-02-02Series A
Leadership Team
Manoj Ramnani
Founder and CEO
Recent News
2025-01-28
2023-12-21
Company data provided by crunchbase