Velocity, A Managed Solutions Company · 20 hours ago
Imaging Technical Admin
Holland, OH
Full-time
Onsite
Entry Level
1+ years expVelocity, A Managed Solutions Company, is seeking an Imaging Technical Admin to support the Imaging and Field Operations teams. This role involves performing a variety of administrative and technical coordination tasks while closely working with internal teams to support imaging-related projects and serve external customers.
Call CenterDigital SignageHospitalityInformation TechnologyInternetNetwork SecuritySaaSTelecommunications
No H1B
Responsibilities
Remote imaging support for technicians onsite
Assisting with ticket creation or monitoring
Gathering information from tech tickets to assist with reporting
Assisting remotely with software related to imaging printers
Handling customer equipment order requests when needed
Other duties as assigned by leadership
Qualification
Required
High school diploma
1+ years related experience required. Previous imaging experience preferred but not required
1+ years computer experience required
Strong customer service experience that showcases a professional, patient, and courteous approach to working with customers, visitors, and other team members
Demonstrated ability to work in a fast-paced, customer-centric environment
Proficient in MC Office applications with specific emphasis on Excel and Outlook
Intermediate knowledge of Windows
Ability to learn and understand custom software systems/portals and other online tools
Ability to lift up to 60 pounds independently
Strong organizational and analytical skills with attention to detail
Strong communication, presentation, and interpersonal skills
Strong attention to detail and analytical ability to problem solve
Self-starter and can work well independently as well as with others on a team
Ability to manage and prioritize multiple tasks and projects with a sense of urgency
Ability to remain calm in stressful situations
Preferred
Previous imaging experience preferred but not required
CompTIA A+ certification preferred but not required
Benefits
Medical, Dental, Vision
PTO & Paid Holidays
401K – with Employer Match
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available
Company
Velocity, A Managed Solutions Company
Founded in 2005, Velocity is a technology managed solutions provider for voice, data, wi-fi, POTS IN A BOX®, Free-to-Guest TV and the Global Expense Management (GEM) platform, among others, supported by a proprietary network backbone across 21 fully redundant fiber data centers for multi-location enterprises across multiple industries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Kiley
Chairman & Chief Executive Officer
Betty Ong
Chief Financial Officer
Recent News
Company data provided by crunchbase