Harris Spice Company · 19 hours ago
IT Technician (8:00am-1:00pm M-F) Temp
Anaheim, CA
Part-time
Onsite
Entry Level
$22/hr - $24/hr
1+ years expHarris Spice Company is a trusted partner and leading supplier of high-quality spices and herbs. The IT Technician provides daily end-user support, ensuring the smooth operation of technology systems and resolving technical issues for users.
Food & Beverages
Hiring Manager
Harris Global
Responsibilities
Monitor and work tickets in the helpdesk system, providing timely updates and resolutions for end‑user issues
Provide daily technical support for onsite and remote users, including:
Ø Windows login issues, password resets, profile problems
Ø Email and Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint)
Ø Printing problems, basic network connectivity, VPN access
Set up, image, and deploy Windows laptops and desktops, including installing required applications and following standard build procedures
Perform basic troubleshooting and triage for hardware and software issues on PCs, printers, and common onsite equipment, escalating to the Head of IT when appropriate
Assist with simple account and access tasks (e.g., disabling accounts, adding to groups, assigning licenses) using documented procedures
Document work clearly in tickets and keep asset information up to date
Perform routine checks on onsite equipment (e.g., printers, conference room gear, basic network closet checks under guidance)
Other IT support tasks as assigned
Travel to and support nearby sites up to 20% of the time
Perform other duties as assigned by management to support departmental operations
Qualification
Required
Degree in Computer Science, Information Technology or a similar field
1–2 years of hands‑on experience in an IT support, help desk, or desktop support role (can include internships or strong part‑time roles)
Experience with Active Directory user and group management (e.g., disabling accounts, adding to groups) under supervision
Experience supporting Dell laptops/desktops and common business printers
Exposure to ticketing and remote support tools (e.g., NinjaOne, similar RMM, or helpdesk systems)
2+ years of strong customer service and communication skills; able to work directly with non‑technical users in person and remotely
Practical experience troubleshooting Windows 10/11 endpoints (software installs, drivers, printers, network drives, common user issues)
Experience working tickets in a helpdesk or ticketing system and following escalation procedures
Familiarity with Microsoft 365 in a business environment (Outlook, Teams, OneDrive, Office apps)
Basic understanding of networking concepts (LAN, Wi‑Fi, IP addressing, VPN) sufficient to troubleshoot simple connectivity issues
Reliable, organized, and able to follow standard procedures while asking for help when needed
Ability to occasionally lift and/or move items weighing up to 50 pounds
Frequent standing, walking, bending, twisting, stooping, grasping, reaching, climbing, and general movement throughout the facility/warehouse
Ability to sit, use hands and fingers, reach with arms, bend, kneel, climb, push, and pull as required
Must be able to work in a warehouse environment that may vary in temperature (hot or cool) and can be noisy at times
Preferred
Experience in manufacturing, warehouse, or similar environment with onsite equipment is a plus
Company
Harris Spice Company
At Harris Spice, our mission is to source and distribute the finest spices and herbs, in a safe, secure and sustainable manner.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase