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INSPYR Solutions · 2 days ago

Service Mapping Specialist

United States

Contract

Remote

Mid, Senior Level

$55/hr - $65/hr

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. The Service Mapping Specialist is responsible for correlating business services to the underlying infrastructure, transforming raw data into service topologies for visibility and decision-making.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

Responsibilities

Configure and maintain ServiceNow Service Mapping using a top-down approach

Visualize relationships between Business Services and underlying infrastructure

Ensure maps remain accurate as environments change

Develop custom Discovery patterns for proprietary or non-standard applications

Troubleshoot probes and sensors to resolve discovery failures

Extend discovery coverage beyond out-of-the-box capabilities

Analyze traffic-based discovery data such as netstat and load balancer configurations

Identify accurate dependency relationships and event correlation points

Support reliable service impact analysis

Identify and remediate gaps caused by credentials, firewalls, or ghost assets

Eliminate incomplete or misleading service maps

Support overall CMDB and service hygiene goals

Conduct validation sessions with Service Owners and technical teams

Confirm maps reflect real operational dependencies

Ensure the Service-Aware view aligns with business reality

Qualification

ServiceNow Service MappingNetworking fundamentalsDiscovery pattern developmentCSDM-aligned service modelsFinancial services backgroundTroubleshooting skillsImpact analysisService hygiene

Required

Extensive experience with ServiceNow Service Mapping and Discovery

Strong understanding of networking fundamentals including TCP/IP, load balancing, and VIPs

Proven ability to develop and troubleshoot Discovery patterns

Ability to translate technical dependencies into business service context

Preferred

Experience mapping complex or regulated enterprise environments

Familiarity with CSDM-aligned service models

Background in financial services or highly regulated industries

ServiceNow certifications related to Discovery or Service Mapping

Company

INSPYR Solutions

INSPYR Solutions is a information technology staffing service providers.

Fort Lauderdale, Florida, USA

501-1000 employees

https://inspyrsolutions.com

Funding

Current Stage

Late Stage

Leadership Team

Gregg Straus

Executive Vice President & Chief Financial Officer

Michelle Wren

Chief Operating Officer

Recent News

EIN Presswire

INSPYR Solutions Wins ClearlyRated’s 2026 Best of Staffing Client Gold and Talent Diamond Awards for Service Excellence

2026-02-03

Benzinga.com

BGSF Returns Value To Investors With $2 Special Dividend

2025-09-12

EIN Presswire

INSPYR Solutions Announces Acquisition of BGSF’s Professional Services Division in Significant Expansion

2025-09-09

Company data provided by crunchbase