Community Services and Employment Training (CSET) · 19 hours ago
Senior Program Specialist (Help Desk / IT Support)
312 Northwest 3rd Avenue, Visalia, CA, USA
Full-time
Onsite
Senior Level
$20.01/hr - $22.96/hrCommunity Services and Employment Training (CSET) is seeking an organized and motivated individual to serve as a Help Desk / IT Support Specialist. This role provides technical assistance to agency staff, ensuring reliable access to technology and troubleshooting common technical issues.
ConsultingEmploymentVirtual Workforce
Responsibilities
Provide day-to-day technical support to staff via the agency's ticketing system, phone, remote support tools, and in person
Troubleshoot and resolve issues related to Windows computers, printers, peripherals, and user applications
Support agency-supported IP phone and VoIP systems, including basic configuration and connectivity issues
Install, configure, deploy, relocate, and replace computers, phones, and related equipment
Maintain accurate documentation of support requests, resolutions, and equipment assignments
Assist with user account setup, password resets, and access changes in accordance with agency policies
Maintain asset and inventory records using the agency's asset management system
Assist with basic network and connectivity issues following established procedures
Run and terminate low-voltage data lines for network drops, workstations, and security cameras as needed
Perform on-site, in-person visits to agency locations throughout Tulare County to resolve technical issues
Coordinate with vendors for troubleshooting, repairs, and warranty services when necessary
Provide clear, courteous communication to users regarding issue status and resolution
Qualification
Required
Organized and motivated individual
Team-oriented
Able to troubleshoot and resolve common technical issues
Provide clear, courteous support to users with varying levels of technical experience
Strong communication skills
Strong customer service skills
Strong documentation skills
Ability to work independently
Ability to manage multiple requests
Provide day-to-day technical support to staff via the agency's ticketing system, phone, remote support tools, and in person
Troubleshoot and resolve issues related to Windows computers, printers, peripherals, and user applications
Support agency-supported IP phone and VoIP systems, including basic configuration and connectivity issues
Install, configure, deploy, relocate, and replace computers, phones, and related equipment
Maintain accurate documentation of support requests, resolutions, and equipment assignments
Assist with user account setup, password resets, and access changes in accordance with agency policies
Maintain asset and inventory records using the agency's asset management system
Assist with basic network and connectivity issues following established procedures
Run and terminate low-voltage data lines for network drops, workstations, and security cameras as needed
Perform on-site, in-person visits to agency locations throughout Tulare County to resolve technical issues
Coordinate with vendors for troubleshooting, repairs, and warranty services when necessary
Ability to communicate technical information clearly and professionally to non-technical users
Ability to manage multiple requests and prioritize workload
Ability to follow established procedures, document work accurately, and maintain organized records
Ability to maintain confidentiality of sensitive and restricted information
Ability to work independently and as part of a team in a fast-paced support environment
Ability to travel to and work at multiple agency locations throughout Tulare County
Must possess a valid California driver's license and maintain automobile insurance in accordance with agency policy
Regular use of computers, phones, and other standard office equipment
Frequent interaction with staff to provide technical support both remotely and in person
Travel to multiple agency locations throughout Tulare County is required to perform on-site technical support, equipment installation, and troubleshooting
Work may involve bending, reaching, crouching, and handling computer equipment, peripherals, and related hardware for extended periods
The position requires lifting and moving equipment weighing up to approximately 40 pounds, with or without reasonable accommodation
The position may require sitting or standing for extended periods and working in varied environments, including offices, storage areas, server or equipment rooms, and attic spaces which may at times be confined
Noise levels may vary depending on location and task being performed
Benefits
Medical
Dental
Vision
401K
Company
Community Services and Employment Training (CSET)
Since 1976, CSET has been the Community Action Agency for Tulare County. We are a nonprofit agency established to fight America's War on Poverty.
Founded in 1976
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase