Abbott · 1 hour ago
Lead, Clinic Solutions
Kansas City, MO
Full-time
Onsite
Mid, Senior Level
$51K/yr - $101K/yr
3+ years expAbbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a Clinic Solutions Lead, responsible for managing relationships with channel partners, driving strategic initiatives, and providing technical expertise on products and services.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Demonstrate drive to provide outstanding customer service with clear verbal and written communications
Act as an extension of the leadership team, handling escalations and supporting strategic initiatives
Identify and interpret appropriate steps to resolve the need of the customer
Oversee multiple, concurrent customer implementations and projects across various products
Mentor and train Clinic Account Representatives (CARs) and assist with SOP updates and process improvements
Conduct quality audits, manage QA processes, and ensure compliance with training and job requirements
Analyze complex data sets to support business objectives and identify trends in customer experience and resource utilization
Collaborate daily with internal teams and upper management to resolve issues and drive innovation
Recommend and implement process changes to enhance productivity and customer satisfaction
Make necessary corrections to information entered to ensure problem resolution
Deescalate the issues and provide satisfactory solutions
Flexibility to operate in several systems or platforms and balance tasks throughout the workday
Ability to multitask in handling customers on various reporting platforms
Fostering a customer service culture that strives for 100% customer satisfaction
Qualification
Required
Bachelor's degree or equivalent experience in customer-facing roles
3-5 years of experience in client success or similar customer-facing roles
Proficiency in Microsoft Office Suite
Demonstrated ability to participate in complex projects with cross-functional teams
Preferred
General knowledge of Occupational Health Services is a plus
Knowledge of diagnostic testing, point-of-care testing, infectious disease, and/or toxicology
Strong analytical, communication, and problem-solving skills
Experience with Salesforce
Benefits
Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
An excellent retirement savings plan with high employer contribution
Tuition reimbursement
The Freedom 2 Save student debt program
FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
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