Marathon Health · 15 hours ago
Business Systems Analyst (Remote)
United States
Full-time
Remote
Mid Level
$80K/yr - $100K/yr
3+ years expMarathon Health is a leading provider of advanced primary care in the U.S., serving millions of patients through employer and union-sponsored clients. The Business Systems Analyst will support customer acquisition and retention by managing Salesforce and analytics projects, ensuring alignment with business goals and effective stakeholder engagement.
Electronic Health Record (EHR)FitnessHealth CareWellness
Responsibilities
Understand both front-end and back-end aspects of the organization's Salesforce instance, including user roles and active Salesforce Clouds (Sales, Service, Marketing, etc.)
Shadow users across roles to understand workflows, pain points, and system usage
Create and implement solutions with a strong emphasis on user experience, ensuring tools are intuitive, accessible, and encourage rapid user adoption
Lead assigned Salesforce and analytics projects end-to-end, ensuring timely and high-quality delivery
Independently manage project timelines, resources, stakeholder updates, and provide concise summaries of key changes and benefits for management
Build strong relationships across Growth, Marketing, Product, Operations, and IT, acting as the primary liaison to define the teams’ needs for assigned projects
Conduct workshops, interviews, and process mapping sessions to capture business needs
Translate requirements into clear user stories, acceptance criteria, and supporting documentation
Coordinate QA and UAT testing, validate changes, oversee deployment readiness, and perform post-production activities to finalize projects
Maintain accurate records of workflows, enhancements, and project deliverables
Identify workflow inefficiencies and recommend solutions to enhance productivity, data accuracy, and Salesforce reporting
Administer and maintain applications connected to Salesforce platform including configuration, implementation, and ongoing support
Monitor Salesforce advancements and new tools to find ways to add value using automation and AI
Assist with change management, end-user training, and documentation during the rollout of new features and enhancements. Continue supporting user adoption to ensure stakeholders are prepared to utilize new capabilities efficiently
Serve as a point of contact for Salesforce systems user support and problem solving
Partner with the Salesforce team and key stakeholders to enhance and optimize how data is leveraged across the Salesforce ecosystem, ensuring efficient data collection, accurate reporting, and effective delivery of key insights
Qualification
Required
Bachelor's degree in a related field with 3-5 years of experience in business analysis, sales operations, or similar roles, demonstrating independent project management and results delivery, or equivalent combination of education and experience
Salesforce expertise: Proven Salesforce administration experience including deep knowledge of objects, workflows, automation, and reporting, especially in Sales, Service, or Marketing Clouds, and a solid understanding of sales processes and CRM best practices
Business analysis: Skilled in analytical problem-solving, requirements gathering, process mapping, user story creation, QA/UAT, and user training
Growth mindset: Familiarity with customer acquisition funnels, retention strategies, and revenue metrics
Communication skills: Exceptional communication and stakeholder management abilities, with a strong record of effective cross-team collaboration aligning technical teams with business stakeholders. Advanced presentation and documentation skills, adept at explaining complex concepts to both technical and non-technical audiences
Preferred
Highly organized and meticulous; excels at managing numerous priorities concurrently
Proactive problem-solver with strong project ownership
Quick to adapt and learn new technologies
Experienced with process automation and workflow efficiency
Skilled in reporting tools (Tableau, Power BI) and Agile project management
Experience with Conga suite (CPQ, CLM, Composer, Sign) a plus
Company
Marathon Health
Marathon Health offers a proven solution for helping employers reduce the total cost of healthcare
1001-5000 employees
H1B Sponsorship
Marathon Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$30MKey Investors
General AtlanticGoldman Sachs
2019-10-10Private Equity
2016-07-12Private Equity· $30M
2006-02-03Private Equity
Leadership Team
Ben Evans
Executive Chairman, Co-Founder
Aurelle Bradley, SHRM-SCP
Senior People Experience Business Partner
Recent News
New Enterprise Associates
2026-01-06
EIN Presswire
2025-12-01
2025-10-02
Company data provided by crunchbase