Monte Nido Walden · 2 days ago
Program Manager
Waltham, MA, US
Full-time
Onsite
Mid, Senior Level
$66K/yr - $75K/yrMonte Nido Walden is committed to delivering treatment for eating disorders through evidence-based strategies. The Program Manager oversees program operations, ensures compliance with regulatory standards, and supports the clinical team in providing comprehensive care.
Health CareNursing and Residential CareTherapeutics
Responsibilities
Gather data, organize data, schedule and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHA (quarterly governing body, performance improvement and safety committee)
Serves as facility point-person for all compliance, licensing, and facility-related issues
Work with the Compliance Director in maintaining program compliance with State licensing bodies, Joint Commission, and/or other regulating and accreditation organizations for all relevant areas of responsibility
Ensure that facility-wide inspections are up to date, ensuring facilities comply with building and safety codes, and are well-maintained at all times
Ensures stored client personal belongings are accounted for and updates logs as needed
Participate in other areas of organization-wide compliance activities, depending on time available, organizational needs, and as requested
Be responsible for Emergency Management and Environment of Care, including but not limited to coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff on Emergency Management Plans
Update the Emergency Management binder with all admissions and discharges
Assist with the scheduling needs of the facility in cooperation with the clinical director, as needed
In an emergency or declared state of emergency, may be required to stay on-site as a part of the emergency team until the emergency has ended
Complete all Quarterly Meeting Minutes and submit them timely manner to Compliance
Coordinate with the property manager and provide a list of required needs
Certain facilities will require maintaining appropriate salt and bleach within the water filtration system
Manage the facility vehicle, maintenance, and logs
Facilitates communication with clients and families
Responsible for recording daily attendance and census into Salesforce by 9:00 am local time and coordinating with Billing on all authorizations
Establish, maintain, and distribute all policies & procedures in conjunction with the Compliance Director
Manage Incident Reports and associated documentation in conjunction with the Clinical Director
Familiarization with all client files and pertinent information required at all times
Assist in chart management to ensure charts contain all required completed documents with signatures included, including but not limited to admissions and discharge audits, and closing charts
Attend and participate in all required staff meetings and management meetings, and aid in the facilitation of those meetings where needed
Responsible for day-of admissions, including creating client chart, coordination with Admissions, ensuring client room is ready, inputting client data into computer systems, orienting client and family to program, and reviewing all consents with client. Then inform the outreach team of the admission
Facilitates tours with potential clients, outpatient providers, and visiting professionals
Ensure all admission and discharge surveys are provided to the clients and completed
Supports the milieu, supports at the table, transportation, and provides any additional coverage, as required
Responsible for discharge documents are completed and ensuring the client leaves with all belongings
Supervise administrative office operations, including purchasing administrative and building supplies
Complete credit card reconciliation and uploading of receipts by the end of each month
Review all mail and send accounting and checks mailed to the program
Send invoices to accounting for payment for any contractors
Create all client binders and parent information packets
Executes daily operations, including supervision of administrative services, personnel management, and interdepartmental coordination
Lead and performance manage Lead Recovery Coaches and Recovery Coaches
Maintain and implement a schedule of Lead Recovery Coaches and Recovery Coaches, including an on-call schedule
On-call responsibilities to include taking emergency phone calls regarding the facility, as well as covering Recovery Coach shifts as needed
Assist in Joint Commission, OSHA, and State-required trainings monthly and annually for all staff
Issue and track mandated monthly training logs/manuals for all staff, including off-site per diem employees
Ensure all the Monte Nido rules, policies, and guidelines are adhered to, including facility health and safety standards
Coordinate with supervisors and the Human Resources department to ensure staff are current with Joint Commission employee requirements
Assist in the completion of orientation and onboarding with new hires
Assist Human Resources staff in maintaining personnel files up to date
Complete timecards and payroll on a bi-weekly basis for all staff
Exercise maturity of judgment, while maintaining strict confidentiality standards, and professionalism in interaction with staff and clients at all times
Maintains the values and philosophy of the mission statement of Monte Nido
Adheres to and follows the Monte Nido policies and procedures
Provide additional program support as needed and as appropriate
Performs other tasks, as assigned
Qualification
Required
High School diploma required
Experience in a supervisory/leadership role working in a day treatment, residential, or hospital setting
CPR certification required, or within 90 days of hire
Preferred
Bachelor's Degree or higher degree preferred
Benefits
Competitive compensation
Medical, dental, and vision insurance coverage
Retirement
Company-paid life insurance, AD&D, and short-term disability
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Paid time off
Professional development
And many more!
Company
Monte Nido Walden
Walden Behavioral Care is now Monte Nido Walden! We’re excited to share our updated brand with all of you, designed to be more accessible and better reflect who we are together as one company. We encourage you to follow @monte.nido for all future content.
Founded in 2003
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paula Vass
Chief Operating Officer
Brittany Pasto
Executive Assistant to Chief Medical Officer
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