Logistec · 1 day ago
Experienced Help Desk Technician
Houston, TX
Full-time
Onsite
Senior Level
5+ years expLogistec is a global multi-purpose terminal operator and logistics service provider, committed to safety, collaboration, and excellence. They are seeking an Experienced IT Help Desk Technician to provide effective technical support, maintain computing equipment, and contribute to system security and compliance requirements.
Marine Transportation
Responsibilities
Respond to user requests via phone, email, and chat, delivering courteous, timely, and effective support
Install, configure, support, and maintain desktops, laptops, peripherals, and software in compliance with company standards
Troubleshoot and maintain LAN/WAN, VoIP systems, videoconferencing tools, digital signage, and other computing equipment
Deploy and support mobile and remote devices (iPhone, Android, handheld scanners, etc.)
Maintain accurate computer and equipment asset inventories
Contribute to the research, development, and implementation of technical solutions
Ensure system, process, and user documentation is current and complete
Support system security and compliance requirements
Participate in integration projects and continuous improvement initiatives
Perform technical analyses and contribute to business proposals as needed
Qualification
Required
5+ years of experience in IT support, help desk, or a similar technical support role
Strong ability to communicate clearly, listen actively, and comprehend user needs
Proven ability to remain professional, respectful, and patient in all interactions
Strong troubleshooting, organizational, and customer service skills
Ability to work independently and adapt to changing priorities
Bilingual (English and Spanish) - required
Must have a valid Passport - required
Must be able to obtain a TWIC card upon hire
Must be able to travel 25% of the time
Benefits
Opportunities for career growth and development
An employee assistance program
A mentoring program to help you succeed
Customized training to upgrade your skills
Company
Logistec
Logistec Corp. provides specialized services to the marine community and industrial companies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-10-16Acquired
1969-09-24IPO
Leadership Team
Sean Pierce
Chief Executive Officer
Texas Howard IV
Chief Financial Officer
Recent News
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2025-03-13
Company data provided by crunchbase