Compucom Staffing · 10 hours ago
Desktop Support Technician
Wilmington, NC
Full-time
Onsite
Mid Level
$17.25/hr - $25.30/hr
3+ years expCompucom Staffing is an IT staffing services provider seeking a qualified Desktop Support Technician to join their team. The role involves providing onsite support to internal or external customers by resolving complex technology issues and ensuring the proper operation of applications and equipment.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Diagnose mechanical, hardware, software and systems failures, using established procedures
Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
Communicate with customers at all levels of technical and non-technical skill sets
Follow-up with end users to provide status updates as per service level guidelines (SLA's)
Act as the first escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.)
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Work collaboratively with people across the organization
Qualification
Required
Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
Minimum 3+ years of experience in related field
Desktop and/or Infrastructure support experience
VIP / White glove support experience
Microsoft cloud Environment experience is highly desired
Technical writing competency
Sound understanding of customer support, operations, and processes
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client driven environment
Strong desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Preferred
Microsoft 365 Government Community Cloud High (GCC High) experience preferred
Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferred
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase