Capital Vacations · 20 hours ago
Front Desk--Windward Passage
Fort Myers Beach, FL
Full-time
Onsite
New Grad, Entry LevelCapital Vacations is a resort company that prides itself on personalized service. The Front Desk Staff is responsible for various front desk duties, including check-in, check-out, and assisting guests with their needs.
HospitalityResorts
Responsibilities
Greet all incoming owners and guests
Report any unresolved issues with owners or guests to the General Manager
Research and address owner complaints, comments, or questions as appropriate
Have a good working knowledge of the 9900 system to answer owner questions, rental inquiries, and make reservations
Review the owner arrival list weekly; collect delinquent accounts upon arrival
Maintain files for association correspondence, invoices, and contracts
Monitor exchange confirmations and report any discrepancies to the General Manager
Be familiar with exchange programs and able to answer standard owner questions
Prepare a weekly neighbor list for use by the resort and occupants
Keep records of all rental units and availability; contact owners as needed
Be familiar with rental agreements and complete the necessary paperwork for renting a unit
Collect payments due for the rental program and maintenance fees
Assist the General Manager in enforcing the rules and regulations set forth by the Board of Directors
Help with the activity program
Keep the office area neat and tidy
Answer the telephone in a courteous and professional manner
Assume additional responsibilities as delegated by the General Manager
Report to work according to the schedule, ready to work in uniform or appropriate attire
Participate in all required weekly owner meetings and computer training sessions
Prepare a cleaning schedule that optimizes service for outgoing and incoming guests
Conduct oneself in a professional manner at all times
Follow all rules and regulations as established in the latest Employee Handbook
Qualification
Required
Ability to effectively address guest issues in the absence of supervisory staff and resolve unusual or difficult situations to the guests' satisfaction
A friendly and helpful demeanor, with the ability to accept constructive criticism
Proficiency in mathematical calculations and familiarity with Microsoft Office or similar business software
Frequent standing and effective communication abilities; occasional requirements include walking, sitting, stooping, kneeling, crouching, or crawling
Preferred
Bilingual skills are a plus but not required
Company
Capital Vacations
Capital Vacations provides hospitality, sales, and resort management services.
Founded in 1978
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-30Debt Financing
Leadership Team
Jeff Norris, MBA MCSE
Chief Technology Officer
Jerry Rexroad
Chief Financial Officer
Recent News
2025-12-11
2025-09-09
EIN Presswire
2025-08-21
Company data provided by crunchbase