Vertex Group · 9 hours ago
Inside Sales Representative
Plymouth,MN,US
Full-time
Hybrid
Entry, Mid Level
2+ years expVertex Group is seeking an Inside Sales Representative to provide dedicated support to their Outside Sales team. The role involves managing accounts, preparing proposals, and ensuring a seamless customer experience to maximize the productivity of Outside Sales Representatives.
Mechanical Or Industrial Engineering
Responsibilities
Partner with Outside Sales Representatives to manage day-to-day sales activities
Prepare quotes and proposals tailored to client needs
Process new purchase orders
Act as the internal point of contact for customer questions, order updates, and product information
Provide problem solving and support in expedited situations
Provide phone support
Progressive payments/special terms
Assist with onboarding new clients and managing customer data in CRM systems
Ensure timely responses to client inquiries and maintain strong customer satisfaction
Support forecasting and pipeline development by maintaining accurate and current data
Monitor open orders and ensure follow-ups are completed in coordination with the outside rep
Liaise between customers, outside sales, principals/vendors, operations, and other internal departments
Provide regular reporting on activity, sales metrics, and client feedback
Identify areas to improve sales processes and customer engagement strategies
Housekeeping duties such as filing invoices, packing slips, product received, delivery tickets and other paperwork as needed
Update production log/archive as needed
Other related duties as requested
Qualification
Required
Associate or bachelor's degree in business, marketing, or a related field preferred; equivalent work experience considered
2–4 years of experience in inside sales, customer service, or account management, preferably in an industrial, manufacturing, or technical environment
Experience supporting outside sales or field representatives in a team-based selling structure
Proficiency with CRM and ERP systems (NetSuite experience a plus)
Strong working knowledge of Microsoft 365 (Outlook, Excel, Teams, and SharePoint)
Excellent communication and interpersonal skills, with the ability to build and maintain strong customer and vendor relationships
Highly organized and detail-oriented, with strong follow-up and multitasking abilities
Strong analytical and problem-solving skills with the ability to handle urgent or complex customer requests
Customer-focused, professional, and adaptable in a fast-paced environment
Collaborative mindset with the ability to work closely with multiple departments and external partners
Ability to lift up to 25 lbs occasionally (e.g., handling samples, literature, or office supplies)
Must be able to sit or stand for extended periods while performing computer and phone-based tasks
Consistent attendance, punctuality, and attention to detail are essential
Company
Vertex Group
Vertex Group empowers businesses, employees and partners through strategic guidance and support with a focus on building the premier engineered sales organization for industrial solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase