Omni Hotels & Resorts · 5 hours ago
Information Technology Technician
Amelia, FL
Full-time
Onsite
Mid Level
3+ years expOmni Hotels & Resorts is a hospitality company that offers luxurious accommodations and exceptional service. The IT Technician will be responsible for the installation, configuration, operation, and maintenance of systems hardware and software, ensuring compliance with corporate policies and providing technical support for all computer systems in the hotel.
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Responsibilities
Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues
Ensure that IT systems and controls are in place to comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards
Remains abreast of changes in user, system software, and hardware requirements
Troubleshoot network and system problems; Diagnose system problems, recommend, and implement solutions or draw upon other resources and/or vendors to resolve
Provide onsite assistance with company-issued phones and liaison between Telecom Providers ensuring all phones are issued per company policy
Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes
Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and escalate issues as needed
Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify strategies that leverage our resources and provide economies of scale
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes
Reviewing system and application logs and verifying completion of scheduled jobs such as backups
Perform regular security monitoring to identify any possible intrusions
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
Perform regular file archival and purge as necessary
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Apply OS patches and upgrades regularly and upgrade administrative tools and utilities
Configure / add new services as necessary
Maintain operational, configuration, or other procedures
Perform periodic performance reporting to support capacity planning
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
Configure CPU, memory, and disk partitions as required
Qualification
Required
Bachelor's Degree in Computer Science OR minimum of 3 years of relevant IT experience
Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation
Good verbal/written communication skills
Attention to detail and excellent organizational skills
This role will be required to work both Saturday and Sunday with two days off during the week
Responsibilities will require being on call and at times working off hours based on critical system outages, upgrades, etc. More specifically, nights/holidays may be required based on the needs of the hotel/business
Preferred
Previous hospitality, healthcare, or retail experience
Preferred Experience: Opera PMS | Micros POS | Networking | Microsoft O365
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
10001+ employees
H1B Sponsorship
Omni Hotels & Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Senior HR executive
Recent News
2025-12-02
2025-11-15
Company data provided by crunchbase