Northwestern Medicine · 15 hours ago
Business Manager - Support Services
Chicago, IL
Full-time
Onsite
Senior Level
5+ years expNorthwestern Medicine is a leader in the healthcare industry focused on patient-first interactions. The Business Manager, Support Services is responsible for providing operational and administrative management to the Support Services department, leading performance improvement initiatives and implementing best practices in operations.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Monitors outcomes, tracks trends, and develops improvement plans for Support Services
Contributes and facilitates the strategic planning and the creation of detailed work plans to achieve patient experience, patient throughput goals and other strategic initiatives
Supports management with the tools and methods to use and act-on related to scope of influence
Develops systems to share and recognize best practices across the organization to sustain or improve current levels of operational service
Uses ongoing processes and performance improvement to identify opportunities and executes plans in a timely fashion
Ensures that staff are scheduled to meet the volume and needs of the organization
Monitors the Support Services labor via Kronos and daily reports to ensure that staffing is appropriate (PTO, overtime, regular hours)
Tracks trends and identifies opportunities for improvement with attendance
Uses data driven methods to assess department performance and is well versed at using the available technology to achieve the goals of the department and organization
Develops and disseminates operational dashboards
Supports the development of budgets and cost benefit analyses for operational changes to improve the fiscal performance of the department
Translates organizational vision into a departmental vision that engages team members in contributing to and achieving that vision
Provides feedback to improve departmental performance and engagement
Participates in the onboarding of new staff
Qualification
Required
Bachelor's degree
5-7 years of leadership experience
Planning or process improvement experience, preferably in a hospital setting
Experience facilitating change initiatives across various levels of an organization
Facilitation/presentation skills
Proven software competencies (Outlook, Excel, Power Point, Timekeeping)
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase