Elevate Outdoor Collective · 14 hours ago
IT Support Specialist
Bellevue, WA
Full-time
Onsite
Entry Level
1+ years expElevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands. The IT Support Specialist will be responsible for providing technical support, maintenance, and troubleshooting for client environments and end-user workstations, ensuring users can accomplish their tasks effectively.
OutdoorsRecreationSkiingSports
Responsibilities
Responsible for company provided IT equipment, laptops, printers, desktops and mobile phones
Respond to incoming tech requests, triage incidents, problems, tasks, and projects
Ability to translate technical aspects into laymen terms and effectively deliver training for end-user
Oversite of software installs and updates on all devices via internal & external tool set
Collaborate with team on various IT projects
Creation of documentation for IT Knowledge Base
Qualification
Required
Associate's degree in information technology, Computer Science, or related field; OR equivalent technical training, certifications, or hands‑on experience
1–2 years of IT support experience, including internships, school IT lab work, or relevant projects
Prior customer service or technical troubleshooting experience (retail electronics, campus helpdesk, etc.) is acceptable
Strong diagnosis skills, working knowledge of diagnostic utilities for endpoint support issues
Basic understanding of Windows 10/11 and macOS troubleshooting
Familiarity with common applications (Office 365, browsers, VPN clients, printers, MFA apps)
Fundamental knowledge of: User account concepts (Active Directory basics), Networking fundamentals (IP addresses, Wi‑Fi, DNS, DHCP), Computer hardware components and basic diagnostics
Ability to clearly document work in a ticketing system
Strong problem‑solving and triage/diagnostic abilities
Ability to explain technical issues in clear, simple language
Willingness to learn new tools and procedures quickly
Strong communication and customer‑service orientation
Ability to prioritize multiple tasks in a fast‑paced environment
Demonstrated reliability, professionalism, and ownership
Able to come on-site to both of our locations local to the Bellevue region
Ability to sit in front of a computer for long periods of time
May be required to lift 15-50 pounds occasionally
Preferred
CompTIA A+, ITF+, or similar entry‑level certifications
Exposure to Microsoft 365, Azure AD, or MDM tools (Intune)
Experience using remote support tools
Company
Elevate Outdoor Collective
Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, and snowboarding.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-18Acquired
Leadership Team
Josee Larocque
Chief Executive Officer
Recent News
2023-07-20
Company data provided by crunchbase