FirstBank · 3 hours ago
IT Support Specialist
Nashville, TN
Full-time
Onsite
New Grad, Entry LevelFirstBank is a financial institution seeking an IT Support Specialist to provide top quality IT support to all employees. The role involves responding to incidents, coordinating hardware and software for new hires, and ensuring adherence to security procedures.
BankingFinanceFinancial Services
Responsibilities
Provide responsive, timely support to all end-user questions and support requests. Respond to incoming incidents via phone, email and/or Teams, resolve the problem, document in the Service Desk Tool, and ensure follow-through if the incident is passed to another person. Set end-user expectations for resolution time and communicate changes in status, as necessary
Work closely with other IT staff to insure clear communication on outstanding issues and user problems. Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines
Helpdesk support for all FirstBank standard applications including but not limited to Microsoft Windows, Office 365, FirstBank’s core banking application suite, workstation encryption, spam filtering and VPN software
Collaborate with various escalation paths to resolve difficult problems and special application issues
Responsible for adhering to FirstBank established security procedures
Assists with maintenance of documentation of IT procedures, and IT Knowledge Base
Provide exceptional customer service to all FirstBank associates and partners
Basic administration of Microsoft Active Directory and Windows environment
Other projects duties as assigned
Qualification
Required
Minimum Associate Degree in IT, or equivalent work experience
Intermediate to Advanced knowledge of remote hardware troubleshooting and repair skills
Preferred
Strong background in Remote Support, Microsoft, Office365, or other technologies desirable
ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable
Company
FirstBank
FirstBank, a wholly owned subsidiary of FB Financial Corporation (NYSE: FBK), has approximately $16.3 billion in total assets.
Founded in 1906
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$157.62M2025-01-22Acquired
2017-06-09Post Ipo Equity· $157.62M
2016-09-16IPO
Leadership Team
Christopher Holmes
President and Chief Executive Officer
Michael Mettee
Chief Operating Officer
Recent News
2026-01-22
2026-01-22
2026-01-22
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