ECLARO · 14 hours ago
Executive MAC Technician
Jersey City, NJ
Contract
Hybrid
Senior Level
$45/hr - $55/hrECLARO is a technology company that develops and supports various IT solutions. They are seeking an Executive MAC Technician to provide high-touch support for the Executive Leadership Team, focusing on Apple technologies and ensuring optimal productivity through effective technology management.
Staffing & Recruiting
Hiring Manager
Jan Lester Candilado, RPm
Responsibilities
Serve as the primary point of contact and technology advisor for all Apple/MAC ecosystem matters for Executive Leadership, providing proactive, anticipatory support that exceeds expectations
Provide expert troubleshooting and resolution of macOS, iOS, iPadOS hardware and software issues for Executive Leadership at primary offices, remote locations, and during travel, ensuring minimal downtime and maximum productivity
Perform installation, configuration, and optimization of MacBook Pro/Air, iMac, Mac mini, Mac Studio, iPhone, iPad, Apple Watch, and all Apple peripherals including monitors, keyboards, mice, trackpads, AirPods, and HomePods
Manage and coordinate seamless updates of macOS, iOS, iPadOS, and all Apple applications, ensuring minimal disruption while maintaining security compliance and optimal performance
Serve as the strategic liaison between Executive Leadership and the IT Service Desk, system administration, network support, cybersecurity, architecture, and engineering teams, translating executive needs into technical requirements
Supervise and mentor backup support technicians, ensuring consistent service quality and knowledge transfer across the executive support team
Complete comprehensive daily checklists of proactive support tasks including system health checks, pending update reviews, and anticipatory maintenance to prevent issues before they impact executives
Serve as a trusted technology consultant and subject matter expert, providing guidance on Apple ecosystem capabilities, device selection, workflow optimization, accessibility features, and emerging Apple technologies that could enhance executive productivity
Provide on-site and remote support for executive presentations, board meetings, and high-stakes events, ensuring flawless technology performance using Apple devices, AirPlay, Apple TV, Keynote, and other presentation tools
Design and implement executive technology solutions that seamlessly integrate with the Authority's enterprise infrastructure while leveraging Apple's ecosystem advantages including Continuity, Handoff, Universal Clipboard, AirDrop, and iCloud services
Ensure all Apple technology solutions align with the Authority's hardware and software standards, security policies, data governance requirements, and regulatory compliance obligations
Maintain detailed documentation and tracking of all executive Apple devices, configurations, third-party applications, and support incidents using ServiceNow ITSM platform
Provide support across primary office locations, remote/hybrid work environments, and travel scenarios, maintaining consistent service quality regardless of location or circumstances
Manage Apple Business Manager, Device Enrollment Program (DEP), Volume Purchase Program (VPP), and Mobile Device Management (MDM) solutions for executive device fleet
Coordinate with Apple Business Support and AppleCare for Enterprise to expedite hardware repairs, replacements, and obtain expert-level technical assistance when needed
Qualification
Required
Expert-level proficiency in macOS (current and previous 3 versions), including advanced system administration, Terminal/command line operations, system optimization, and troubleshooting
Advanced knowledge of iOS and iPadOS, including configuration profiles, restrictions, and enterprise features
Deep expertise with Apple hardware architecture, diagnostics, and repair procedures for all Mac computers and iOS devices
Extensive experience with Apple enterprise management tools including Apple Business Manager, Device Enrollment Program (DEP), Volume Purchase Program (VPP), and MDM solutions (Jamf Pro, Intune, Workspace ONE, or similar)
Proficiency with Apple Professional Applications including Final Cut Pro, Logic Pro, Motion, Compressor (preferred but not required)
Advanced knowledge of iWork suite (Pages, Numbers, Keynote) and iCloud services for business use
Expert-level proficiency in Microsoft 365 for Mac including Outlook, Excel, PowerPoint, Word, Teams, and OneDrive integration with macOS
Strong knowledge of cross-platform integration between macOS and Windows environments, including Active Directory binding, SMB file sharing, and authentication
Experience with enterprise collaboration platforms on Mac including Microsoft Teams, Zoom, WebEx, Slack, and their macOS-specific features and optimizations
Proficiency with Apple security features including FileVault encryption, Gatekeeper, System Integrity Protection (SIP), Secure Boot, Touch ID, Face ID, and Keychain management
Working knowledge of macOS networking including WiFi troubleshooting, VPN configuration, network diagnostics, AirDrop, and AirPlay
Experience with ServiceNow ITSM platform for incident tracking, knowledge management, and executive support workflows
Knowledge of business productivity applications on Mac including Adobe Creative Cloud (Acrobat, Photoshop, Illustrator), Microsoft Project, Microsoft Visio (via alternatives or virtualization)
Familiarity with web browsers on Mac (Safari, Chrome, Edge, Firefox) and their enterprise management capabilities
Advanced understanding of residential and office networking for Mac devices, including mesh WiFi systems, routers, switches, and troubleshooting connectivity issues
Exceptional customer service orientation with proven ability to anticipate needs and exceed expectations of executive-level clients
Outstanding interpersonal and communication skills with the ability to explain complex technical concepts in clear, non-technical language appropriate for executive audiences
Demonstrated ability to quickly build trust and establish credibility with C-level executives and their administrative staff
Highest standards of ethics, integrity, professionalism, and discretion when handling confidential and sensitive information
Exceptional written and verbal communication skills for documentation, reporting, and executive-level correspondence
Proven ability to remain calm, professional, and solution-focused under pressure, especially during high-visibility incidents or time-sensitive executive needs
Advanced analytical, problem-solving, and troubleshooting capabilities with a methodical approach to complex technical issues
Extreme discretion in handling sensitive, confidential, and proprietary information with full awareness of executive privacy requirements
Action-oriented and results-driven mindset with ability to define innovative solutions and implement them efficiently
Ability to work independently with minimal supervision while effectively managing multiple competing priorities and urgent requests
Professional maturity to recognize limitations, seek assistance when needed, and leverage resources effectively to consistently achieve successful outcomes
Strong time management and organizational skills with ability to balance proactive tasks with reactive support needs
Flexibility and adaptability to adjust schedule for executive needs, including occasional early morning, evening, or weekend support for critical situations or events
Professional appearance and demeanor appropriate for executive-level interactions and high-visibility environments
Commitment to continuous learning and staying current with Apple's latest technologies, updates, and best practices
Preferred
Proficiency with Apple Professional Applications including Final Cut Pro, Logic Pro, Motion, Compressor (preferred but not required)
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
Founded in 1999
1001-5000 employees
H1B Sponsorship
ECLARO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
Company data provided by crunchbase