Cooper University Health Care · 15 hours ago
LEARNING & QUALITY SPEC PRN
Camden, NJ
Part-time
Onsite
Entry, Mid Level
2+ years expCooper University Health Care is dedicated to providing extraordinary health care through a team of innovative professionals. They are seeking a Learning and Quality Specialist to support staff development, coordinate quality monitoring procedures, and create training materials for new hires and ongoing development.
Health CareInnovation Management
Responsibilities
Serve as Learning and Quality Specialist dedicated to staff development in the Center
Work in collaboration with Access Center management and Cooper business leaders to support training and job performance
Coordinate the development, maintenance, and evaluation of quality monitoring procedures and processes
Design, develop, deliver, update, and evaluate varied learner materials for frontline new-hire, refresher, informational, or career development purposes
Qualification
Required
2-3 years' experience in a Contact Center environment with demonstrated experience in both a learning and quality capacity preferred
Must have experience in calibration exercises, coaching, and feedback; must exhibit patience, empathy, and other rapport building skills
Must have demonstrated expertise in the creative design, development, and delivery of training to an adult audience
Experience within a medical or Healthcare environment is highly recommended
Must be able to articulate and demonstrate an instructional/informational design methodology
Must be knowledgeable of key Contact Center concepts and practices, including: systems, call routing, contact channels, types of customer transactions, workforce management, reporting, performance measurements, quality initiatives, coaching and mentoring, staff development, and the unique demands of frontline staff
Must be learner-focused, with the ability to develop targeted materials based on learner preferences, characteristics, competencies, etc
Must possess strong instructional design abilities - via experience or education -especially related to needs assessment and customized development for varied learners; knowledge of a performance-based instructional methodology is preferred
Must have superior writing skills related to informational and instructional material, including the ability to present content in a non-paragraph and linear way; a terrific sense of graphic design is a plus
Must be a high-performing and facile PC user and an expert in the Windows Office Suite (specifically PowerPoint™ and Word™)
Must possess solid classroom delivery skills related to motivating and capturing the attention of adult learners within a Contact Center environment; must display high energy, confidence, a sense of fun, and the desire to provide a unique and memorable learning experience. (Presentation required)
Must be aware of and knowledgeable in the latest training and performance trends, including alternative media and approaches; must be able to articulate this knowledge
Must be task-, team-, and deadline-oriented; must be a team player
Must have demonstrated experience in communicating effectively with all levels of Management and Associates
Must be able to work varied hours as business needs change
Preferred
Bachelors preferred
Benefits
Health
Dental
Vision
Life
Disability
Retirement
Company
Cooper University Health Care
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.
Founded in 1887Camden, New Jersey, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.1MKey Investors
Foundation For Health Advancement
2023-08-14Grant· $0.1M
Leadership Team
Anthony Mazzarelli
Co-President / Chief Executive Officer
Brian Reilly
Chief Financial Officer
Recent News
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