Advocate Aurora Health · 15 hours ago
Application Analyst-Genesys
United States
Full-time
Onsite
Mid Level
$35.50/hr - $53.25/hr
3+ years expAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking an Application Analyst to identify and improve clinical and business processes, translate user requirements into specifications, and provide training and support for healthcare applications.
Health Care
No H1B
Responsibilities
Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s). Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices
Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions. Evaluate whether a proposed solution meets the business and clinical needs
Translate user requirements into functional and technical design specifications and reviews with the user to insure accuracy. Prioritize requirements based on business needs and discuss the technological impact of business requirements
Perform applicable system(s) configuration that meets business requirements
Develop test plans, test cases, and test scripts to validate performance of all functions. Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project
Monitor system functionality and clinical and business processes instituting changes as needed
Effectively explains the functioning of the assigned application(s) and related systems to the users. Assists users with using the full functionality of the application(s) and process flow
Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes all appropriate change and quality control documentation using department standards
Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s). Manages multiple requests from multiple users and balances priorities. Schedules and manages application version upgrades for assigned applications. Resource for assigned application(s). Assist with support and troubleshooting as needed. Respond to user calls as necessary
Qualification
Required
Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation
Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design
Experience in Healthcare applications
Project management experience with ability to use project management software
Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills
Organizational and analytical skills. Strong problem and issue resolution skills
Strong written and oral communication skills
Ability to work closely with health care application users, vendors, and technical professionals
Demonstrated ability to translate user requirements into system specifications
Understanding of change management practices and procedures
Demonstrated understanding of technical components and how they relate to applications
Must have ability to perform a considerable amount of work related travel (approximately 30% of time) and therefore may be exposed to road and weather hazards
Exposed to normal office environment
Must operate all equipment necessary to perform the duties of the job
Must be able to lift up to 40 lbs. occasionally
Sits the majority of the workday; also lifts, reaches, and bends throughout
Preferred
WFM experience
NLU/BOT experience
Integrations experience
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Advocate Aurora Health
Advocate Aurora Health is a Healthcare
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$10.17MKey Investors
National Cancer Institute
2022-12-02Acquired
2019-08-20Grant· $10.17M
Leadership Team
Don Fosen - CISM, HCISPP
Chief Technology Officer
Jon Kluge
Chief Operating Officer, Senior Vice President, Advocate Aurora Medical Group
Recent News
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