Furniture Solutions Network · 2 days ago
Customer Sales and Service Representative
High Point, NC
Full-time
Onsite
Entry Level
2+ years expFurniture Solutions Network is seeking a Customer Sales and Service Representative to manage customer claims and interactions. This role involves handling customer calls, providing updates, and utilizing a CRM system for communication.
FurnitureHome DecorRetail
Responsibilities
Compose grammatically correct correspondence such as claim notes, e-mails and any other form of internal or external written communication
Transpose claims from client portals into existing system for service
Manager a high volume of inbound calls
Qualification
Required
Excellent oral, written and interpersonal communication skills
Excellent telephone etiquette
Strong analytical and critical thinking skills to collect and interpret data to effectively and efficiently solve problems
Ability to sit and work on a computer with a headset for long periods of time
Computer proficiency
High School Diploma or GED
2+ years previous customer service experience
Benefits
Comprehensive benefits package including: Medical, Dental, Vision, Life & Disability Insurance
401k options
Generous PTO Policy includes 2 weeks of PTO accrual in the first year
Optional 4 day/40 hour week available
Company
Furniture Solutions Network
Furniture Solutions Network is a furniture repair service company that offers leather repair, fabric cleaning, and assembly services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase