Tyler Technologies · 12 hours ago
Software Support Specialist
Lakewood, CO
Full-time
Onsite
Entry Level
$52K/yr - $70K/yr
1+ years expTyler Technologies is a company that provides software solutions, and they are seeking a Software Support Specialist to ensure timely resolution of client software issues. The role includes providing support through data analysis, troubleshooting, and client communication while expanding knowledge of the product.
GovTechInformation ServicesSoftware
Responsibilities
Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently
Analyzes data reports, forms, and web technologies
Uses and programs SQL to resolve basic to moderate issues
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations
Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s)
May assist with writing estimates for software modification specifications and documentation of support processes
May submit client issues to development team for resolution as needed
Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required
May provide training to client end-users (typically via webinar)
Creates or enhances documentation throughout the support process
Contributes to company knowledge library and/or Tyler Community
May participate in Early Adopter activities
May participate in User Group meetings and activities
Commits to expanding technological skills and knowledge of the Tyler products
Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies
Performs other duties as assigned
Qualification
Required
Bachelor's degree in related field or equivalent experience
A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience
Excellent interpersonal skills
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues
Strong organizational skills
Effective analytical ability, particularly in a technical environment
Excellent written and verbal communication skills
Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc
Preferred
Experience working with relational databases or SQL preferred
Experience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred
Knowledgeable with Microsoft Office
Knowledge and understanding of software development tools a plus
Ability to travel preferred
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
legacy.thefly.com
2026-02-05
Government Technology US
2026-02-04
Company data provided by crunchbase