Sirva · 15 hours ago
Senior Customer Service Representative (Virtual, US)
United States
Full-time
Remote
Mid, Senior Level
$33K/yr - $43K/yr
1+ years expSirva Worldwide, Inc. is a leading global relocation management and moving services company. They are seeking a Senior Customer Service Representative to handle customer inquiries, resolve disputes, and provide updates during the moving process, ensuring timely and equitable resolutions to service-related issues.
ConsultingCustomer ServiceDelivery ServiceLocation Based ServicesProperty ManagementReal EstateTransportation
Responsibilities
Resolve and provide timely and thorough handling of customer calls regarding service dates, disputed charges or driver/agent performance
Resolve and provide prompt and accurate response to customer correspondence
Provide timely and accurate response to customer calls relating to inquiries about ETAs, price and payment
Investigate and adjudicate settlement of all inconvenience claims in an equitable manner and within tariff guidelines, contract carriage agreements, government Tender of Service or interline hauling agreements
Document conversations with the customer and all other internal/external conversations that occur during the handling of the inquiry or complaint
Qualification
Required
1-3 years' experience within a Customer Service environment
Excellent communication, both written and verbal, and good problem-solving skills
Ability to handle multiple tasks in a fast-paced environment
Must be detail oriented and manage time well
Preferred
Prefer Word and Excel experience
AS or BS degree preferred
Benefits
Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.
Company
Sirva
SIRVA provides mobility & relocation services to corporate customers, individual consumers, and military and government agencies worldwide.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-08-01Series Unknown
2018-05-23Acquired
2003-11-26IPO
Leadership Team
Jacob George
President, Asia and Middle East
Thomas Oberdorf
Retired
Recent News
2025-04-21
2025-04-14
Canada NewsWire
2025-02-22
Company data provided by crunchbase