US Tech Solutions · 16 hours ago
Customer Service Representative
Austin, TX
Contract
Onsite
New Grad, Entry Level
$18/hr - $20/hr
0+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand. They are seeking a dedicated Contact Center Specialist to deliver exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues.
Information Technology
Responsibilities
Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions
Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience
Document all interactions in clear and concise online logs for accurate record-keeping
Transfer callers to appropriate Call Center units when necessary
Meet and exceed individual performance standards, including strict attendance and productivity metrics
Assist with problem resolution and escalate complex issues as needed
Perform additional duties as assigned by management
Qualification
Required
A minimum of six months of recent experience in a high-volume contact center/call center environment
Preferred
Proficiency in Microsoft Office tools (Word, Excel, Outlook)
Strong multitasking abilities and organizational skills
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2025-05-17
GlobeNewswire News Room
2024-12-13
Company data provided by crunchbase